Quality Assurance Agents

1 month ago


Cape Town, South Africa ICONAF International Full time

**Your responsibilities will include**:

- Participating in the design of call monitoring formats and quality standards.
- Maintaining and developing internal support and call centre quality standards
- Assessing support interactions based on internal standards.
- Ensuring no miss-spelling or misrepresentations of products, benefits, or fees.
- Performing call monitoring and providing trend data to the management team.
- Accompany evaluations with meaningful and constructive feedback.
- Discussing and explaining feedback with agents in regular meetings.
- Use a quality monitoring data management system to compile and track performance at team and individual levels.
- Performing monitors of customer care.
- Participating in customer and client listening programs to identify customer needs and expectations.
- Providing actionable data to various internal support groups as needed.
- Providing feedback to Sales call centre team leaders and managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Providing technical support to the Sales Call Centre quality assurance program, which is designed to ensure an optimal, client-centric approach

**Ideally you should possess the following**:

- Matric/ Grade 12 is essential
- Quality assurance experience / Exposure
- Ability to multi-task and successfully operate fast-paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Provide detailed feedback (Detail orientated
- Patient, Diligent
- Proficient with Microsoft Office (Intermediate word, basic excel
- Identify arrears of concerns, able to provide detailed feedback and recommendation
- Time management

**Salary**: R3,500.00 - R4,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Quality Assurance: 1 year (preferred)



  • Cape Town, South Africa Workability Full time

    Workability (Pty) Ltd is looking for a part-time clinical quality assurance agent to review physio and occupational therapy pre-authorization requests and reporting. Based in Cape Town. - Relevant Health Sciences degree (Nurse, Occupational Therapist, Physiotherapist, Biokineticist etc.) - 2-3 years clinical experience, preferably in a vocational rehab...


  • Cape Town, South Africa Legal & Tax Full time

    **Quality Assurance Administrator** **Duties**: Be responsible for different activities in various areas of the sales department, which will include, but not be limited to the following: **General Administration; Sales and Agent Queries, Quality checks on sales and non-sales calls, monitoring of internal QA call reports and providing feedback** - Assist in...


  • Cape Town, South Africa CallForce Full time

    Quality Assurance Team LeaderCallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the...

  • Quality Assurance

    1 month ago


    Cape Town, South Africa MSD - CONSULTING Full time

    REQUIREMENTS - Minimum 1 year experiance in Quality Assurance - Matric Needed - Hard Working - Punctual **Job Type**: Contract Contract length: 4 months **Salary**: R6,000.00 per month


  • Cape Town, South Africa Tracking Talent: a WilsonHCG Company Full time

    **Quality Assurance Tester.** Well respected Investment Administrator is hiring QA Tester’s to join their Quality Assurance Department. This is an exciting opportunity for an experienced QA tester who is passionate about user experience to test financial products and systems for an Investment Administrator. The Quality Assurance team is growing as the...


  • Cape Town, South Africa AVI Limited Full time

    **Indigo Brands**, based in Cape Town, is a subsidiary of AVI Limited (AVI). Leaders in personal care and beauty products including female and male perfumed body sprays, roll-on deodorants, body care, face care, colour cosmetics and liquid fragrances. Well-known brands include Yardley - Bond Street, Gorgeous, Lace, English Blazer and Lenthéric -Hoity Toity,...


  • Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015000**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Pharmaceutic**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market related - **EE position**:Yes**Introduction** - We are looking to appoint a Quality Assurance Officer to work within our Unicorn...


  • Cape Town, South Africa Recruitment Matters Africa Full time

    To ensure compliance to Quality Assurance requirements pertaining to all products manufactured Skin Care. Ensures that current processes are consistent with established QMS, GMP and legal standards creating a competitive edge to, high quality, value, and efficient turnaround. **Responsibility**: - Maintains compliance to ISO 9001 and ISO 22716 requirements...


  • Cape Town, South Africa TechQuarters Full time

    **Job description - Quality Assurance Administrator** Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally...


  • Cape Town, South Africa RPO Recruitment Full time

    RPO Recruitment's client is currently seeking an Audit Quality Assurance Manager to join our team. As the Audit Quality Assurance Manager, you will play a critical role in ensuring the quality and consistency of our audit engagements. **Responsibilities include**: - Developing and implementing audit quality assurance processes and procedures - Conducting...


  • Cape Town, South Africa ITL Full time

    **An opportunity has arisen for a self-motivated and dynamic individual to join the ITL Maitland Quality Department.** **Responsibilities & Duties** - Checking of product and materials in production - Ensuring conformance to specification and customer requirements - Checking, approving and authorizing new jobs and first-off for production - Recoding and...


  • Cape Town, South Africa SOLIDitech Full time

    **Joining Our Team as a Junior Quality Assurance Analyst At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable. As a Junior Quality Assurance Analyst, you won't simply...


  • Cape Town, South Africa Equisoft Full time

    **Quality Assurance Specialist** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! If you enjoy a good challenge, like to learn continuously and use new technologies and a person who is looking to grow within a dynamic international context, please send us your...


  • Cape Town, South Africa eMedia Investments Full time

    **Key Deliverables** **Specific Tasks and Outcomes** **Quality Assurance** Analysing audio and video quality of programmes in real time. Ensuring that the technical requirements and/or quality of all media operations material is in line with the Internal and External broadcasting specifications. Ensuring that all timings and other relevant information...


  • Cape Town, South Africa Equisoft Full time

    **Quality Assurance Specialist** - **Cette description est disponible en anglais seulement**_ Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! If you enjoy a good challenge, like to learn continuously and use new technologies and a person who is looking to grow within...


  • Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You will perform regular quality checks to ensure that compliance and company guidelines are correctly followed. You will provide written feedback to advisors through the quality monitoring system, ensuring a high level of accuracy and detail which allows effective coaching...


  • Cape Town, South Africa TallOrder Full time

    The Junior Quality Assurance role at TallOrder Solutions is responsible for ensuring a high level of quality for our end users and assisting the software development team in identifying issues early in the process. While commonly known as “testers”, individuals in this role contribute more than just testing. They play a vital role in enhancing the...


  • Cape Town, South Africa Synexa Life Sciences Full time

    **Job Purpose**: Implementation and maintenance of quality assurance at Synexa Life Sciences. Ensuring that procedures are in compliance with GCP, GLP and GCLP. **Main areas of responsibility**: Responsible for implementing the quality assurance program at Synexa Life Sciences in Cape Town in compliance with GLP, GCP and GCLP. Continuous improvement of...


  • Cape Town, South Africa AVI Limited Full time

    A love for the sea and passion for fishing are the driving forces behind **I&J**, a leading fishing company and manufacturer of high quality chilled and frozen foods. Almost 110 years old, **I&J** is the trusted name in seafood, operating a modern and efficient trawler fleet, and continually investing in the training and development of experienced fishing...


  • Cape Town, South Africa Optential Consulting (Pty) Ltd Full time

    **KPA 1** **(Key Performance Area)**:New Product Development **Main responsibilities of Focus Area** - Responsible for product development according to companys and the customers needs - Assist the Nutrition department with trials - Assist the Biology department with trials - Support research partnership with experimental planning, research direction and...