Manager (Client & Sales Operations)

4 days ago


Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: AV 6864

**Consultant**: Anneke Viviers

**Description**:
Manage merchant acquisition from sales through contracting and onboarding.
Commercial aspects of Cashier App, Partner and Acquirer integrations.
Commercial relationships with Acquirers for Device Hosting and Scheme Compliance.
Merchant Training Team and escalations (Train in L1 sales & L2 support escalations).
Manage and optimize support channels (Ticketing, VoIP & WhatsApp).

**Manage Sales division within budget**:

- Training for sales and Merchant activation,
- Empower Client Call Centres and Regional Staff with Merchant sales training,
- Manage Merchant Onboarding & Termination processes,
- Track and report effectiveness of support escalations to Exco,
- Implement appropriate scheme updates and compliance.
- Ensuring revenue targets are achieved

Reporting to Chief Marketing Officer.

**Qualifications**:
Experience in sales / marketing and sales management
Must have relevant tertiary or Batchelors Degree

**Experience in card-present and payment processing**:

- Card and EFT rails
- Acquiring Banking
- Payment industry
Able to engage with people well and build strong relationships
Get satisfaction from team’s track record in exceeding client expectations
Can organize staff and tools into efficient production units

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.



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