Field Facilitator

8 months ago

Cape Town, South Africa Yebo Fresh Full time

Yebo Fresh is an award-winning online retail e-commerce platform focusing on South

Africa’s mass market. Our unique business model and partnerships with manufacturers

allow us to deliver an unbeatable offer at a highly competitive price point.

We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as

Spazas and fast food restaurants and we are looking to grow.

For **our customers, **using Yebo Fresh means avoiding the hassle, cost, and risk of

overcrowded and/or expensive transport, long queues, and carrying heavy bulk

goods.

We engage **with entrepreneurs, and our customers **on our platform on a daily basis

through field sales agents, supplying credit lines, having WhatsApp conversations,

and organizing product deliveries.

These interactions allow us to build extensive qualitative and quantitative insights into

the typical patterns, challenges, and critical success factors of township entrepreneurs.

We are now keen to build on this physical & digital infrastructure and to use these

insights. We are building an ‘empowerment’ engine for South African entrepreneurs

who, as we observe, often struggle in this highly competitive environment and to

provide them with education and development opportunities

**Now Hiring: Field Facilitators**

**What You Will Do**

We are looking for a Field Facilitator to join the founding team of a startup project with

national ambitions to bring breakthrough impact to the world of Entrepreneurs and small

township businesses in education, funding, job creation, and support, in partnership with

the National Treasury in their goal to address the challenge of unemployment in South

Africa.

The goal is to unlock exponential Entrepreneur and Township SME growth with the

corresponding impact by building an Entrepreneurial Development Program Platform that

supports eCommerce and online entrepreneurial education to support retail

financing models and business growth that results in scale which ultimately leads to job

creation.We are looking to create;
- A more just and equitable society that depends upon more families and

households having a stable income in the townships through entrepreneurship

development by providing entrepreneurial learning content through coaching,

online delivery, on-site training, peer learning, and networking
- Growth of Township SMEs and growing livelihoods through adequate access to

finance in the retail industry in collaboration with training and marketing
- Entrepreneurial growth, scale, and support; we are seeking growth beyond

traditional models, using technology to educate and through intelligent

behavioral software and powerful entrepreneur technology support toolkits

In this role, we are looking for motivated Field Facilitators who will guide and deliver

training and activities in which they provide feedback, technology, education, and

activities to the Yebo Fresh entrepreneurs and customers in order to improve their skill set

which in turn results in business growth and job creation.

Field Facilitators will also be responsible for the Core Customer Channel, their role is to

manage this channel and ensure its continued growth and development.

We are looking for team members who have high energy, are competitive, and ambitious,

and have a track record of over-achieving and exceeding targets.

**Key Role Responsibilities and Duties**
- Conduct surveys, assist with assessments and job creation administration
- Providing one-on-one facilitation sessions with customers/entrepreneurs to

help them reach their business goals by teaching them new skills and

providing accountability
- Analyzing customer data, trends in industry sectors, and other information

related to a company’s performance in order to make recommendations for

improvement and better improve data gathering
- Assessing customer's current business practices and identifying

opportunities for improvement through training or other means
- Creating marketing plans, including designing advertising materials such as

brochures and flyers for businesses and customers
- Recommending changes to existing business models or suggesting new

business ventures based on market conditions and client needThis is over and above the following
- Establish relationships with new customers
- maintain and grow relationships with existing customers
- strive to improve customer satisfaction through excellent customer service
- identify and respond to client needs
- keep a high level of knowledge about existing products and services, and

learn about new products and services as they come in
- follow up on customer orders as necessary
- anticipate the needs of clients and address them accordingly
- meet with customers to determine their specific needs and wants, making

suggestions as appropriate
- You will be focusing on creating a new offering of Prepared Foods and

Beauty Salon's market channel, affinity, and experience with this channel is

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