SOC Analyst
5 months ago
**Role Description**:
**Key Responsibilities**:
- Providing first-line triage, classification and rapid response for all security alerts across the Group,
- Investigate alerts, including speaking to site staff across the Group,
- Suggest opportunities for simplifying and automating processes within the SecOps environment,
- Work with the SOC Engineering team to reduce false-positive alerts through tuning,
- Respond to incidents with calm efficiency, conducting in-depth investigation and escalating to L2 analysts as required,
- Feedback and update SecOps Playbooks, continually refining content through-life,
- Preparing and presenting incident analysis reports,
- Willingness and reliability to work within a shift pattern, including weekends, nights, and holidays is a must. This will be from Ardagh’s Centre of Excellence (CoE).
**Qualifications and Experience**:
- Bachelor’s degree in Computer Science, and/or 1-2 years of experience working within a SOC,
- Security team membership experience, preferably within a 24/7 environment,
- Foundational knowledge of SOC and ITSM toolsets, including SIEM, EDR and ticketing solutions,
- Foundational knowledge of broader IT capability such as: IP networks, servers, LAN/WAN,
- Understanding of Active Directory, Windows Servers, Linux Servers, Firewalls and O365,
- Understanding of the principles of Incident categorisation, prioritisation and escalation,
- Possession of an inquisitive mind-set, teamed with a high attention to detail and accuracy,
- Ability to work in a high-tempo environment,
- Ability to work in a collaborative, supportive, and team working environment,
- Good verbal and written communication skills,
- Willingness to learn and continually improve skillsets,
- Fluent in written and verbal English.
**Salary**: R240,000.00 per year
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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