Account Manager

2 weeks ago


East Rand, South Africa Teraco Full time

**Main function of the Job**

**Client Relationship Management**:

- Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
- Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
- Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
- Conduct regular interactions with clients
- Renegotiating contracts when required
- Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings
- Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
- Resolving Account related enquiries and communicating with Internal departments to resolve issues.

**Sales**:

- Meeting Sales Goals and Targets
- Pipeline management and reporting

**Churn prevention**:

- Responding to possible churn timeously and taking action to prevent churn**Administration**:

- Maintaining CRM with up-to-date client contacts and activity details.
- Maintaining Account plans

**Reporting and communication**
- Account plan and client contact schedule
- Personal Performance review report

**Skill Requirements**
- Active listening - ability to understand requirements
- Proactive problem solver
- Ability to build effective client relationships through a structured and personable approach
- Ability to identify and understand prospective customers colocation needs
- Excellent written and verbal communication skills.
- Ability to communicate at all levels of the business
- Excellent problem solving and organisational skills.
- Strong Negotiation Skills and ability to close
- Meticulous and analytical
- Ability to work well both independently and as part of a team

**Qualifications and Experience**
- Minimum Matric Qualification
- Good understanding of networks and Data centre services
- Experience and understanding of RFP process responses
- At least 2 years Account Management experience within the ICT sector



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