IT Systems Administrator

4 weeks ago

Johannesburg, South Africa Travel + Leisure Co. Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**PURPOSE STATEMENT**

To run all aspects of the technical and technical operations function within IT. This includes planning, technology strategy and troubleshooting of all servers.

Work extended hours as necessary to maintain existing or implement new technology with mínimal customer impact.

**MAIN RESPONSIBILITIES**

**Operational Responsibilities (40%)**
- All daily tasks pertaining to Server Systems support
- Responsible for all Server and PC equipment patching and updating.
- Responsible for managing and creating all change controls in the IT department
- Responsible for and administration of all Server documentation and policies
- Responsible for maintain good relationships with vendors, affiliates, global teams and suppliers.
- Responsible for working with global teams to execute companywide projects, changes and zero day vulnerability remediation’s
- Responsible to report any problems to the Head of IT and the Technical IT Manager
- Ability to handle diverse situations, multiple projects and rapidly changing priorities

**Server Systems (30%)**
- Responsible for all server hardware equipment maintenance.
- Responsible for Active Directory management, design and implementation.
- Responsible for administration of all site documentation and policies
- Responsible to Install, configure, upgrade, and maintain required software and hardware components.
- Research, document, and implement new technology solutions.
- Maintain scripts used for automation, reporting, monitoring and analysis.
- DNS Records management (Exchange, Websites, Remote Applications)

**Desktop Support (15%)**
- Responding to 1st and 2nd line support calls
- Technical Troubleshooting
- Onsite Software installations
- Replacement of hardware
- Software repair
- Investigating and logging queries that cannot be resolved, for further investigation with third parties or global counterparts
- Liaise with the business in terms of queries and general information

**Backups (15%)**
- Analyse, design, and implement backup infrastructure architecture to ensure high levels of data quality and availability.
- Review daily reports on the status of backup jobs and maintain a backup for each protection group daily.
- Responsible for all backups and recoveries.
- Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to backup software and server hardware to maintain overall system integrity.

**KNOWLEDGE, SKILLS & EXPERIENCE**
- Good business knowledge
- Networking
- I.T Security
- Servers installing, troubleshooting and maintaining
- Active Directory
- SCOM (Systems Centre Operations Manager)
- WSUS(Windows Server Update Services)
- WDS(Windows Deployment Services)
- DNS(Domain Name System)
- SMTP(Simple Mail Transfer Protocol)
- IIS(Web farm experience an advantage)
- PowerShell Scripting
- Hyper-V
- Terminal Services
- FTP(File Transfer Protocol) skills
- Sound Hardware setup skills(Build, rebuild and clustering)
- Systems analysis
- Contract management
- Process management
- Management skills
- Negotiating skills
- Communication skills
- Linux an advantage
- ITIL an advantage
- SharePoint an advantage
- DPM(Data Protection Manager) knowledge an advantage
- SCCM(System Centre Configuration Manager) an advantage

**QUALIFICATIONS**
- Microsoft MCSE (Microsoft Certified System Engineer) or
- Microsoft MCSA (Microsoft Certified Systems Administrator)
- 5 years Technical Server support experience in an Active Directory environment
- Linux Certification is an advantage
- Network Certification is and advantage
- Excellent knowledge of Servers hardware and software

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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