Service Delivery Manager

2 weeks ago


Pretoria, South Africa Kontak Recruitment SA Full time

Pretoria, Gauteng - Information Technology

**Service Delivery Manager (JB4229)**
Pretoria, Gauteng
R40 - 50 000 per month, CTC
Permanent
Recognised as a leading cyber security and digital forensic provider, our client brings a unique service offering of specialised IT Security services.
As the SDM you will be responsible for managing client relationships, coordinating service delivery across proposals, design, implementation and SLA management of IT security solutions.
**Minimum Requirements**:
Previous experience in a similar role
Excellent knowledge around Cyber Security
Client centric
Desire to work in a small but effective team
Good leadership abilities
**Duties**:
Maintain positive relationships with clients, provide regular updates on service delivery, ensuring client needs are met.
Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered promptly and efficiently.
Ensure service delivery according to customer proposals including task management and reporting.
Take ownership of the liaison between technical teams and customers.
Track and monitor service performance, identify improvement areas, and implement changes as needed.
Ensure that service level agreements are met to the require standard
Hold the team members to the highest standards, project discipline and accountability.

**Kontak Recruitment Disclaimer**:
**Equal opportunity**:All backgrounds are welcomed, with no bias. All are considered based on requirements.
**Job specifics**:Requirements mirror advertisement, duties may adjust for client needs.

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**Offer clarity**:Advert is not a binding offer. Written offers based on pre-employment conditions.
**No direct link**:Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
**Applicant Responsibility**:Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.



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