Investigations Administrator

**THE JOB AT A GLANCE**

As an Investigations Administrator you will be responsible for effectively and efficiently capturing data, imaging, indexing, provide administrative support and attend to client/customer queries (no advice to be given). In addition, you will plan for, implement and take joint accountability for the administration and the successful delivery of projects.

**WHAT WILL YOU DO?**
- Communicate and liaise verbally and in writing with customers/ suppliers/ and visitors
- File data and perform other routine clerical tasks as assigned
- Receive, sort, barcode, scan, batch, index and distribute incoming investigation reports in accordance and Service Level Agreements
- Compiling records of office activities
- Update existing customer personal information
- Complete ad hoc duties as requested and responded to in the stipulated time frame
- In collaboration with the stakeholders in the Project Office and Project Managers; plan for, implement and take joint accountability for the administration and the successful delivery of projects.
- Assisting project managers in tracking and following-up on project deliverables.
- Deal with correspondence, collating information, writing reports
- record keeping.
- Timeous delivery/collection of documentation to relevant parties as per specified
- instructions
- Ensure adherence to compliance, corporate governance and relevant legislation.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively participate in own professional development and career path.
- Ensure effective relationships with internal and external stakeholders.
- Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

**WHAT YOU'LL BRING TO THE TABLE?**
- Grade 12 (required)
- Diploma in Office Administration/Secretarial (Added advantage)
- Knowledge of administrative and clerical procedures
- Data-entry experience
- SLA management
- Achievement orientated
- Passionate about continuous development and improvement
- High levels of integrity
- Self-motivated
- Emotional intelligence
- Effective interpersonal skills
- Effective written and verbal skills
- Customer service orientated
- Navigate complexity
- Compelling and effective communication
- Adherence to confidentiality
- Resourceful
- Attention to detail
- Effective decision making and problem solving
- Highly proficient in MS Office (Excel, Word and PowerPoint)
- Strong written and verbal communication skills

**WHAT WILL YOU GET IN RETURN?**

This is an exciting opportunity within the Rand Mutual Assurance Actuarial team, offering exposure to an interesting combination of technical and business issues. This is a great time to join RMA as we look to grow the Life business and develop our actuarial team.

We offer great opportunities for personal and professional development in a stable company that’s 128 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date: 27 July 2023**

**Our Commitment to transformation**:

- Grade 12 (required)
- Diploma in Office Administration/Secretarial (Added advantage)
- Knowledge of administrative and clerical procedures
- Data-entry experience
- SLA management
- Achievement orientated
- Passionate about continuous development and improvement
- High levels of integrity
- Self-motivated
- Emotional intelligence
- Effective interpersonal skills
- Effective written and verbal skills
- Customer service orientated
- Navigate complexity
- Compelling and effective communication
- Adherence to confidentiality
- Resourceful
- Attention to detail
- Effective decision making and problem solving
- Highly proficient in MS Office (Excel, Word and PowerPoint)
- Strong written and verbal communication skills