Collections Consultant 1

3 months ago


Johannesburg, South Africa Nedbank Full time

**Location**

135 Rivonia road Sandton

**Requisition Details and Talent Acquisition**
**contact.**

Req: 127899

TA Consultant: Lebohang Monate

**Job Purpose**

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

**Responsibilities**:

- Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
- Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with clien tand authorised third parties.
- Maintain client satisfaction by responding to general queries on risk or arrears timeously.
- Contribute to team dynamics by sharing knowledge and ideas.
- Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
- Ensure client account status are correct by checking the account history details on the system.
- Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
- Prioritise customer accounts by grading all accounts into risk categories and age analysis.
- Minimise potential loss to the bank by implementing the collection process and strategy.
- Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
- Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
- Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
- Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debtwrite-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
- Improve workflow and time management efficiencies by proactive planning and implementing credit control process
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate

**Type of Exposure**
- Sharing information in different ways to increase internal stakeholders understanding
- Communicating internally
- Managing costs against a budget
- Knowledge of account restructuring
- Capturing data
- Checking accuracy of reports and records
- Managing and monitoring internal customer expectations
- Reconciliation statements
- Managing customer expectations
- Working in a fast passed environment

**Minimum Experience Level**
- 2 years’ experience in credit collections

**Technical / Professional Knowledge**

Banking knowledge

Business terms and definitions

Data analysis

Governance, Risk and Controls

Relevant regulatory knowledge

Relevant software and systems knowledge

Negotiation skills

Product Knowledge

Relevant Nedbank Human Resources policies and practices

Administrative procedures and systems

**Behavioural Competencies**

Communication

Collaborating

Decision Making

Stress Tolerance

Work Standards

Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566 _**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_


  • Collections Consultant

    4 months ago


    Johannesburg, South Africa Motivity (PTY) Ltd Full time

    **Job overview** - Engaging with relevant customers and stakeholders. - Ensure legislative requirements are adhered to. - Reporting to internal and external stakeholders. - Query resolutions within SLAs. - Stakeholder management. - Take actions to encourage timely arranged payments. - Investigate historical data for each debt of bill. - Monitor accounts to...

  • Collections Consultant

    4 months ago


    Johannesburg, South Africa Aegis Startek Full time

    NB: We are building a pipeline and would like to be in touch with you, you must have related experience and have the correct qualification as listed below. **Position Purpose**: To collect outstanding member contributions and/or to monitor and reduce debt in a manner that complies with the scheme specific credit control policy and Service Level...

  • Consultant

    3 weeks ago


    Johannesburg, South Africa Atlas Finance Full time

    Responsible for assisting the branch manager to set branch Collection targets, by actioning company procedures and instructions for collections, and following up on collections of customer loan instalments. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Rosslyn, Gauteng: Reliably commute or planning to relocate before starting work...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job DescriptionOld Mutual Finance is seeking a highly skilled and experienced Senior Collections Coach to join their team. As a key member of the Collections Team, this role will be responsible for managing and improving overall collections performance and book growth in a provincially based role.Key ResponsibilitiesProvide expert support to regional and...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job Title: Senior Collections StrategistOld Mutual Finance is seeking a Senior Collections Strategist to join our team. This role is responsible for managing and improving overall collections performance and book growth in a province.Key Responsibilities:Provide remote and face-to-face support to regional and branch network personnel.Provide training and...

  • (1) Sales Consultant

    3 months ago


    Johannesburg, South Africa Jobs 4 All Full time

    **1. JOB TITLE** Sales Consultant - JHB **2. DEPARTMENT** Sales and Marketing **3. REPORTING TO** Sales and Marketing Director **JOB DETAILS** **PURPOSE** The purpose of this role is secure sales through implementing sales initiatives, building networks and channels, responding to leads, managing customers, and achieving sales targets, locally,...

  • Collections Advisor

    3 months ago


    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied**experience and qualifications**: -...


  • Johannesburg, South Africa Tower Group Full time

    CORE DESCRIPTIONTo render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound creditmanagement principles.CORE COMPETENCIESFUNCTIONAL KNOWLEDGETelkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer...


  • Johannesburg, South Africa Tower Group Full time

    CORE DESCRIPTIONTo render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound creditmanagement principles. CORE COMPETENCIESFUNCTIONAL KNOWLEDGETelkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer...


  • Johannesburg, South Africa Tower Group Full time

    CORE DESCRIPTIONTo render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound creditmanagement principles.CORE COMPETENCIESFUNCTIONAL KNOWLEDGETelkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer...


  • Johannesburg, South Africa Tier 1 Full time

    overview A company in the the financial and technology industry specializing in payment solutions is currently recruiting for a client service consultant within their Helpdesk division who can use their knowledge of company services to assist clients with telephonic inquiries, complaints, or problems description - Answering calls from clients to learn...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Senior Collections AnalystNetwork Recruitment is seeking a highly skilled Senior Collections Analyst to join our team. As a key member of our collections team, you will be responsible for providing strategic direction to the collection's function and identifying opportunities for improvement.Key Responsibilities:Develop and implement effective models and...

  • Debt Collections Agent

    3 months ago


    Johannesburg, South Africa Moladira Skills Full time

    Our client is currently seeking experienced Debt Collections Agents to join their dynamic team. As a Debt Collections Agent, you will be responsible for contacting customers and businesses to collect overdue payments and negotiate payment arrangements. Your primary goal will be to recover outstanding debts while adhering to company policies and legal...


  • Johannesburg, South Africa Shapiro Shaik Defries and Assoiates Full time

    OUTBOUND COLLECTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB ROLETo contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act (“NCA”) and the...

  • Debt Collection Agent

    4 months ago


    Johannesburg, South Africa Afrizan People Intelligence (PTY) LTD Full time

    **JOB ROLE** To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act (“NCA”) and the Company policies and procedures. **QUALIFICATIONS & EXPERIENCE...


  • Johannesburg, South Africa Alfa Laval Full time

    Job Description Vacancy for Credit & Collections Intern Finance Shared Service in the South Africa is looking for an exceptional Credit & Collections Intern to be based in our office in Isando, Kempton Park. About the Company: The position / About the Job: In this job the Unit Manager - Finance & Support Intern would be responsible for: Key Tasks and...

  • Debt Collections Agent

    3 months ago


    Johannesburg, South Africa Nasm Track Services Pty Ltd Full time

    This is a field work, Tracing the client and updating their arrears account, discussing payment arrangement and updating debicheck. Pay: From R5 100,00 per month **Experience**: - debt collections: 1 year (required)


  • Johannesburg, South Africa Old Mutual Full time

    Description Old Mutual Finance is currently seeking to appoint a Senior Collections Coach. This is a provincially based role that forms part of the Old Mutual Finance Collection Team. The objective of this role is to manage and improve overall collections performance and book growth of a province. Provide remote and face-to-face support to the...

  • Debt Collections Agent

    4 months ago


    Johannesburg, South Africa Moladira Skills Full time

    Job Description:Our client is currently seeking experienced Debt Collections Agents to join their dynamic team. As a Debt Collections Agent, you will be responsible for contacting customers and businesses to collect overdue payments and negotiate payment arrangements. Your primary goal will be to recover outstanding debts while adhering to company policies...


  • Johannesburg, South Africa Shapiro Shaik Defries and Assoiates Full time

    OUTBOUND COLLECTIONS AGENT Randburg, Johannesburg Salary: Basic + Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act (“NCA”)...