Customer Service X 4 R12 000pm Neg
2 weeks ago
Closing on: Feb 15, 2024
**Experience and Qualification**
- Matric
- Bilingual (English and Afrikaans) Advantage
- Computer Literacy
- Excellent Communication skills including excellent telephone manner.
- Analytical skills
- Ability to work under pressure.
- Feel confidence to have all calls recorded.
- Excellent time management
- work with time contracts
- High levels of self - Discipline
- Be able to work independently.
**KPIs**
- Marketing of tracker to both existing and prospective clients
- Establishing, building and maintaining relationships with varies partners.
- Contract administration, feedback and daily statistical reporting.
- Ensure that customer service standards are maintained in a highly pressurized environment.
- Provides service within the region as well as other department/ region/ staff within tracker.
- Meet/ exceed targets.
- Scheduling fitments of tracker units
- Liaising with technicians regarding appointments
- Rescheduling of appointments
- Checking/ maintaining high quality of schedules.
- Outsourcing of work for fitment center
- Maintain local and regional scheduling relationships.
- Management of potential cancellations
- Taking ownership of all queries received and calls taken and assisting the client within the company’s SLA.
**Job Category**:call centre agent Customer service Customer Support Agent**Job Type**:6 months contract FTC**Job Location**:Pretoria Randburd
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