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Hospitality Manager

1 month ago

Grahamstown, South Africa Farm Manager SA Full time

**MINIMUM REQUIREMENTS**
- Grade 12
- Formal qualification in Hotel/ Tourism Management advantageous
- Proven experience in similar role
- Knowledge and experience of OHS Act
- Must have own vehicle/transport

**KEY RESPONSIBILITIES**
- Efficient management of day-to-day hospitality operations including hospitality, guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relations
- Ensuring the property and guest rooms are maintained at the highest standard of cleanliness and comfort
- Ensure that the assets are well looked after and all capital expenditure requirements are well thought through, costed and scheduled accordingly
- Checking and reporting of required maintenance work
- Responsible for maintaining and managing all inventories & stocks
- Responsible for swift handling and resolving of guest needs, requirements, and compliments and complaints
- Efficiently manage online guest reviews
- Ensure all online and social media platforms are managed and are reflective of the respective establishments
- Responsible for all operational accounting related duties i.e., daily cash-up, petty cash & monthly purchases accounts recons
- Good understanding of budgets and forecasting
- Monthly reporting and commentary to support office on actual financial performances vs budgets
- Must have excellent communication and staff relation skills
- Inspires, motivates, and maintains good staff relations and productivity
- Schedule and direct staff’s daily duties
- Provides on-going staff training and development
- Able to work hospitality shifts and hours and maintain a good work-life balance