IT Infrastructure Manager

2 weeks ago


Cape Town, South Africa Mindspring Computing Full time

Responsible for day-to-day oversight of IT team which includes Infrastructure Support and Application Support teams.
- Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary. _(Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.)_
- Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Maintain Hardware Asset Register detailing ICT equipment.
- Ensure ICT systems are secure and resilient, conducting initiative-taking maintenance (e.g., patching)
- System Monitoring & Reporting includes Active Directory
- Performs any other IT related duties as may be required from time to time.
- Coach/train personnel supporting IT Infrastructure

**Education / Qualifications**
- ITIL Service delivery qualifications
- MCSE

**Experience**

Functional:

- In depth ITIL Knowledge
- At least 5 years’ experience of managing an IT team.
- Good understanding of server & desktop hardware/ operating systems, networks,
- telecoms, etc.
- A probing and analytical approach with the ability to pre-empt potential problems.
- and identify inefficiencies.
- A very strong customer orientated approach with a delivery bias
- Managing an ICT service desk within a structured environment (e.g. ITIL).
- Experience of working with 3rd party service providers
- Proactive team player

Technical:

- In depth knowledge of Microsoft Windows Server
- In depth knowledge of Active Directory (Design, Security and Administration)
- In depth knowledge of Messaging (Archiving, Unified Communications)
- Microsoft Office 365
- In depth knowledge of Networking technologies and concepts.
- In depth knowledge of ITSM tools
- Good understanding of cloud and mobile technology
- Exposure to MS SharePoint

Other:

- Strong interpersonal skills, able to communicate across a broad spectrum of users.
- Excellent oral, written and presentation communication skills.

This will be a contract position, ranging from for 6 to 12 months.

**Job Type**: Contract
Contract length: 12 months

Application Question(s):

- Are you based in Cape Town?

**Experience**:

- infrastructure: 10 years (required)

License/Certification:

- qualification (required)

Expected Start Date: 2023/06/01



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