Administrator: Capacity Consultant
6 months ago
Business unit, Department, Reporting Business Unit Operate Department Service Excellence & Quality Job grade OP1
Core Description
The incumbent of this role will be responsible for administrative tasks related to capacity and availability reporting, in the capacity and availability processes. Key Deliverables / Primary Functions Produce and maintain monthly/weekly/daily capacity and availability reports within contractual agreements. Ensure that all reports are accurate. Ensure that all administrative processes are followed and recorded in line with capacity and availability processes and procedures. Ensure that services offered are within the contractual obligations and manage the exceptions thereof. Facilitate a good working relationship with both the Internal and External Customers, and ensure that all their requirements are met, without placing the Company in jeopardy. Core Functional Skills & Knowledge ICT Knowledge Time management Attention to detail Relationship Building Microsoft Office Core Behavioural Competencies Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Coping with pressures & setbacks Presenting and Communicating information Planning & Organising Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience
2 years’ experience in data analysis and processing
Experience in a Capacity and/or Availability reporting role is preferable. Certifications ITIL 4 Foundation preferred Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Interacting with clients as well as relevant stakeholders within BCX. Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Billable
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