Reservationist Luxury Property Limpopo
4 weeks ago
**Kendrick Recruitment is currently hiring a Reservationist for a prestigious property**
We are looking for an experienced and detail-oriented Reservationist to join a dynamic team at a luxury establishment. If you have a passion for hospitality, excellent organisational skills, and a strong background in reservations systems, we would love to hear from you.
**About the Role**: As a Reservationist, you will be responsible for handling reservation enquiries, bookings, cancellations, and confirmations, ensuring smooth and efficient operations in the reservations department. You will work closely with the Reservations Manager and General Manager to maximize occupancy and maintain accurate guest history and reservation records.
**Key Responsibilities**:
- Handle reservation enquiries, bookings, deposits, cancellations, and confirmations.
- Manage waitlists and complimentary reservations according to company procedures.
- Ensure provisional bookings are followed up promptly and check for double bookings.
- Maximize occupancy by liaising with the Reservations Manager and General Manager.
- Maintain good relationships with all departments and provide daily updates to management.
- Ensure all filing is up to date and maintain guest history in accordance with company guidelines.
- Adhere to credit policies and follow up on outstanding travel agent voucher correspondence and documentation.
- Monitor arrivals, groups, and payments, ensuring everything is in order.
- Complete daily reports and send to the relevant departments.
- Manage no-shows, cancellations, and other reservation-related tasks.
- Report directly to directors.
**Requirements**:
- A minimum of 3 years' experience in a reservationist role within the hospitality industry.
- Experience with ResRequest or a similar reservations system is essential.
- Impressive time management and organisational skills.
- Strong communication and telephone skills.
- Friendly but professional work ethic with the ability to manage multiple tasks efficiently.
- Ability to work alternating weekends.
- Sober habits and no history of drug use.
**Package**:
- Salary is negotiable depending on experience and references.
- 15 days annual leave.
- Provident Fund.
- Alternating weekends off.
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