Reservationist - Luxury Game Lodge - Limpopo

7 months ago


Hoedspruit, South Africa Hospitality Jobs Africa Full time

To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s

etc. procedure

To deal with the waitlists and complimentary reservations as per procedure

To ensure that provisional bookings are followed up

Check for double bookings

Maximise occupancy with liaison of the reservationists, Reservations Manager and the General

Manager

Maintain good relations with all other departments

Balance occupancies daily

Ensure that all filing is up to date

Maintain guest history as per procedure

Ensure credit policy is adhered to

Follow up on travel agent voucher correspondence and other documentation that might be outstanding

Ensure the smooth running of the reservations department

Check arrivals, check groups - check payment received

Daily reports to be completed and sent to accordingly, check up on no shows and cancellations

Reporting to directors

Sober Habits, NO DRUGS

Impressive time management and organisational skills

Dazzling telephone and communication skills, and a friendly but professional work ethic.

**Package**:
R12,000 - R18,000 - Salary is negotiable depending on experience and references

Accommodation + meals on duty

15 days annual leave

Provident Fund

Working alternating weekends

**Qualifications & Requirements**:
ResRequest or similar reservations system essential

Matric (must have passed grade 12)

South African Citizenship

**Experience**:
4 years’ proven experience as a Reservationist or in a similar guest-facing role within the hospitality industry.

ResRequest (or similar reservations system) experience essential

Excellent verbal and written communication skills with a professional and courteous demeanour.

Strong organizational abilities, with keen attention to detail and accuracy.

Proficiency in reservation software and computer systems.

Ability to work in a fast-paced environment, managing multiple tasks simultaneously.

A passion for providing outstanding customer service and ensuring guest satisfaction.

Ability to work collaboratively with a diverse team of professionals.

Familiarity with sustainable tourism practices is a plus.

Multilingual capabilities, particularly in English, are preferred.

Between 3 - 5 Years



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