ERP Application Support Consultant
6 hours ago
**Overview**:
The successful applicant will be responsible for:
- the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market
- client engagement to better understand their business needs and to translate this into IT terms
**Responsibilities will include**:
- Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
- Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
- Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Select and explain the best solution to solving the client’s query, whether it be general system usage or higher-level queries
- Understand the client's business processes and associated financials
- _Note: this is NOT an IT Technical Support / Technician role_
**Minimum requirements**:
- BCom or degree in Information Systems would be advantageous
- 3 +years of experience in a similar position
- Knowledge and prior experience in accounting systems
- Analytical and problem-solving skills with reference to business
- Exceptional communication and people skills
- Valid Driver’s Licence
- Willingness to travel within the Gauteng area
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