Tm Renewal Processing Clerk

3 weeks ago


Pretoria, South Africa Adams Adams Full time

**Duties and responsibilities**
- Certificates
- Receive recordal, renewal and restoration certificates for recordkeeping
- Sort certificates by country and registration number
- Check received certificates for correctness
- Attach correct recordal, renewal and restoration certificates to relevant Patricia record
- Check CMS for payment of renewal invoice and courier charges before dispatching documents to client
- Update Patricia action terms
- Report outstanding renewal invoice to client
- Report electronic certificates to client
- Generate/prepare correspondence to accompany certificates
- Follow up on outstanding certificates via batch runs
- Diarise files and electronic database for outstanding amended certificates
- Advise local partner in country of filing of error(s) on recordal, renewal and restoration certificates
- Return incorrect recordal, renewal and restoration certificates to local partners for correction, after consultation to confirm errors
- Renewal reminders

Process reminder letters
- Run renewal batches
- Ensure reminders are generated and sent to clients timeously
- Assist with staff queries and problems related to renewal reminders
- Check that client/applicant and/or instructing agent information is correct
- Ensure sent items are saved to electronic database
- Check database for supporting documents and consult with other departments before sending late renewal reminders where necessary
- Record keeping
- Accurately capture and update data on relevant electron systems as required
- File paper and electronic documentation and correspondence immediately and accurately according to departmental and firm policies and procedures
- Keep relevant electronic databases updated at all times
- Scan official documents and save to electronic database
- Correspondence
- Send response when applicable
- Quotations
- Prepare courier quotations for vetting by partner
- Advise client of relevant courier cost involved to dispatch certificate(s)

**Skills and knowledge**
- Computer literate - MS Office (Excel & Outlook in particular)
- Communication skills, both written and verbal, at all levels of the organization
- Ability to focus on detail
- Ability to work individually and as part of a team
- Ability to work with numbers to convert currencies correctly
- Knowledge of the renewal process would be an advantage
- Relevant database functions (Patricia, NetDocs, etc)
- Patricia (Trade Marks) and Aderant (CMS) accounting are advantageous
- Converting currencies

**Qualification/s**
- Grade 12/Matric
- Data capturing/updating electronic records
- Work in a similar environment



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