Noc Analyst I

Who We Are

SBA Communications (SBA) is an industry leader in providing the wireless infrastructure that makes communication work, with a track record of growth throughout the Americas, South Africa and Southeast Asia. Our purpose is to enable the communications that are essential in connecting people. We are listed on NASDAQ under the symbol SBAC and our organization is part of the S&P 500. SBA is also one of the top 20 Real Estate Investment Trusts (REITs) based on market capitalization.

The People

Our success stems from our collaborative environment, where differences are appreciated and our team members are considered our most valued asset. Together we uphold the highest moral and ethical standards, are excellent stewards of our financial resources, we prioritize quality and we do things right the first time. We innovate new, efficient and effective ways to do business, and we go the extra mile to provide excellent customer service to our clients and to each other. We enjoy each other’s company and we work hard to make those around us successful.

The Perks

One of our values is to be People Focused, and as such, we are committed to our team members’ current and evolving needs through our global compensation and benefits programs. Our strategy is to provide programs and resources focused on four pillars of overall well-being: Physical, Emotional, Financial and Social. Additionally, we help our team members navigate their path towards financial security through our Global Stock Ownership and Employee Stock Purchase Programs.

Your Next Career Opportunity - NOC Analyst I

What You Will Do - Primary Responsibilities
- Extracting alarm logs from the Remote Monitoring System and prepare the monthly performance report for SMPMS vendors.
- Initiating and implementing ideas and providing feedback on software tools, procedures, and improvements to NOC functionality.
- Providing assistance with NOC integration industry monitoring/ticketing tools.
- Analyzing faults resolution process and developing scripts and reports to optimize.
- Developing daily, weekly, monthly, and ad hoc performance reports.
- Prepare a root cause analysis report and share it with the relevant team for improvements.
- Document all actions in accordance with standard company policies and procedures.
- Manage change requests, internal and external.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors, and supervisors.
- Support the NOC Supervisors and understudy the NOC Manager to acquire the management skills necessary to manage the NOC activities in the absence of the NOC manager.
- Other projects and duties as assigned.

What You’ll Need - Qualifications & Requirements
- Bachelor's Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
- and 0-2 years of experience in mobile telecom NOC operations and handling will be an added advantage. 1-year experience in service delivery and support process handling will be an added advantage.
- Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
- Domestic Travel 10% of the time travel may be required in support of the position’s responsibilities.
- Valid Government Issued Driver's License