Noc Analyst Ii

3 weeks ago

Paarl, South Africa SBA Communications Full time

Who We Are

SBA Communications (SBA) is an industry leader in providing the wireless infrastructure that makes communication work, with a track record of growth throughout the Americas, South Africa and Southeast Asia. Our purpose is to enable the communications that are essential in connecting people. We are listed on NASDAQ under the symbol SBAC and our organization is part of the S&P 500. SBA is also one of the top 20 Real Estate Investment Trusts (REITs) based on market capitalization.

The People

Our success stems from our collaborative environment, where differences are appreciated and our team members are considered our most valued asset. Together we uphold the highest moral and ethical standards, are excellent stewards of our financial resources, we prioritize quality and we do things right the first time. We innovate new, efficient and effective ways to do business, and we go the extra mile to provide excellent customer service to our clients and to each other. We enjoy each other’s company and we work hard to make those around us successful.

The Perks

One of our values is to be People Focused, and as such, we are committed to our team members’ current and evolving needs through our global compensation and benefits programs. Our strategy is to provide programs and resources focused on four pillars of overall well-being: Physical, Emotional, Financial and Social. Additionally, we help our team members navigate their path towards financial security through our Global Stock Ownership and Employee Stock Purchase Programs.

Your Next Career Opportunity - NOC Analyst II

Under general direction, this position is responsible for monitoring performance for the power energy portfolio in telecom sites 24 hours a day, 7 days a week, and managing the critical maintenance under expected SLAs.

What You Will Do - Primary Responsibilities
- Supervise a 24x7 Network Operation Center’s (NOC) shift operations and personnel; Assess and prioritize incidents quickly while under pressure.
- Analyze day-to-day NOC operations, escalations, ticketing, and communications with all customers. Responsible for the quality and integrity of the Incident Management process.
- Responsible by service restoration efforts with various service centers, vendors, suppliers and service providers.
- Responsible for managing outages, SLA, uptime, service availability, root cause analysis;
- Responsible for the efficient and effective restoration of different power systems for the various sites.
- Responsible to identify and capture impact and urgency.
- Subject to call 24 hours, 7 days a week, in turns with peers.
- Other projects and duties as assigned.

What You’ll Need - Qualifications & Requirements
- Bilingual in English/Portuguese preferred
- Bachelor's Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
- and 3+ years of experience in the Telecom Industry, working with equipment (batteries, rectifiers, fibers, RFs, and others) and NOCs

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