Outbound Telesales Representative

3 weeks ago


Johannesburg, South Africa Devfinders Full time

Our UK based client specialising in Residential Cleaning Services, is seeking to employ Outbound Sales Representatives who understand that they are in a position that requires them to be personable and persuasive without being pushy. This role is made for those who aren't afraid to jump in and identify the needs of the customer while setting cleaning service appointments and generating sales.

**Impo**rtant Information -**
- Shift work is required (2:30pm - 11pm SA time)
- Successful incumbent will be required to work 1 weekend (Saturday and Sunday) shift per month - this will be compensated with pay and time off in lieu of weekend work)
- Shift coverage over the festive period will be required.

**What's** in it for you -**
- Salary: R5500 - R7500 per month depending on experience + commission (OTE - on target earnings)
- 40 days paid holiday annually
- Untaken annual leave will automatically roll over to the following year.

**Mandatory Skills**:

- 2 to 4 years' experience in:

- Proven experience as telesales representative or other sales role
- Good track record of successfully meeting sales quota preferably over the phone
- Good knowledge of MS Word, Excel & Outlook.
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Even-tempered and able to handle rejection
- Good negotiation skills with the ability to resolve issues and address complaints

**Duties include but are not limited to -**
- Purchasing leads
- Conduct outbound calls to prospective clients.
- Close deals with clients. (General Clean, End of Tendency and Deep Cleans)
- Working with monthly KPIs and targets.
- Utilise CRM and booking system.
- Manage the customer through pipeline management, organisation, effective communication, and strong listening skills.
- Utilise, maintain, and continuously improve various sales and communication techniques.
- Educate customers on all service offerings.

**The company has a BYOD (bring your own device) policy.**As a standard, they require all new employees to have a minimum of:

- Windows 11
- RAM 12GB minimum
- SSD 256GB minimum
- Generation depending on processor family:

- i9 - 8th gen
- i7 - 8th gen
- i5 - 8th gen
- i3 - 10th gen



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