Digicall: Operations Manager: General Management
1 week ago
**Digicall**
**Title**: Operations Manager: General Management
**Advertisement end date**: 30 November
**Location**:SA - JHB, DBN, CPT
**Summary job advert**:The Operations Manager is required to manage the business unit’s delivery of services. It will also be expected that the incumbent develops and co-ordinates DTS strategies and operations.
**Job description**:
**Role Summary**
The Operations Manager is required to manage the business unit’s delivery of services. It will also be expected that the incumbent develops and co-ordinates DTS strategies and operations; improving systems and processes; and managing staff. They will be accountable for DTS service level criteria and to ensure effective operations. To ensure on-going optimisation of staff performance, workflows, and case management system, as well as empowerment of staff. Overall, the Operations Manager will be responsible for business operations and client services.
**QUALIFICATIONS**
- Minimum: Senior Certificate or NQF level 4 equivalent,
- B Degree in an appropriate function relating to the organisation
- **Advantageous**:MBA
**EXPERIENCE**
- At least 5 years of management experience.
- At least 3 of which should be in the similar services environment.
**RESPONSIBILITIES**
**General Management**
- Clear, measurable objectives and goals communicated per team.
- Management of regional offices and all work involved in same.
- Holding monthly staff meetings with various staff members
- Ensure synergy of operations and resources in the Business Unit.
- Identify and manage organisational processes and target for optimisation.
- Compile accurate reports to show an accurate representation of the Business Unit’s performance.
- Ensure consistency in terms of signed-off and approved protocols, procedures, and requirements.
- Ensure that systems used are aligned to the Business Unit’s overall requirements.
- Ensure that the appropriate systems and controls are in place to manage resources and assets.
- Ensure that effective systems are in place to effectively access and contribute information throughout the Business Unit.
- Ensure that systems used, and procedures are competitive and understood by employees.
- Analyse statistics and data to identify gaps and improve efficiencies.
- Liaise with all role players such as own staff, clients, service providers, IT, Key Account Management, HR, Finance, etc.
- Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services.
- Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.
- Review and recommend or approve contracts and cost estimates.
- Confer with senior management, organization officials, and staff members to discuss issues, coordinate activities, and resolve problems.
- Direct, plan, and implement policies, objectives, and activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, and to increase productivity.
- Engagement with call centre recording company to ensure proper script and messaging is communicated and updated when needed.
- Manage and oversee the Taxi caller/requests/white labeled apps/Taxi Caller API/APP management and annual license.
- Monthly approval/assistance of all manager/call centre shifts.
**Sales Management**
- Oversee sales and marketing activities to achieve business objectives.
- Plan and assign daily workload to the sales team.
- Evaluate the performance of the sales team and provide appropriate feedback.
- Provide guidance to sales representatives in their assigned duties.
- Respond to escalated customer complaints in a timely manner.
- Develop new sales techniques for business growth and profitability.
- Understand customer needs and suggest changes in products to meet these needs.
- Address customer inquiries about services offered.
- Identify potential customers and build strong relationships with existing customers.
- Provide excellent services and ensure customer satisfaction to build a business.
- Assist in providing input to selling strategies and opportunities to increase revenue.
- Evaluate current sales processes and recommend improvements.
**National Reservations Management**
- Responsible for allocation of bookings.
- Review of Management Accounts.
- Finding ways to cut costs and maximize profits.
- Analyzing data to increase business operational efficiency.
- Co-ordinate and oversee function bookings
- Co-ordinate and oversee general bookings and cancellations
- Co-ordinate and oversee all new member onboarding and cancellations
**HR Management**
- Monitor business best practices internally and externally to the Business Unit and motivate the implementation of appropriate practices across all functions.
- Ensure that safety and health standards are adhered to and improved upon.
- Regular meetings with the management team to stimul
-
Operations Manager
2 weeks ago
Johannesburg, South Africa Logistics and Operations Management Full timeWe require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...
-
Assistant
7 months ago
Johannesburg, South Africa Digicall Management Services Full time**ROLE SUMMARY** Are you an experienced professional with a passion for supervising teams? Look no further! We are currently seeking a skilled and motivated VAS Supervisor to join our dynamic Assist Team in Digicall. The VAS Supervisor is responsible for ensuring that the team consistently achieves the service level agreements. This is to be achieved by...
-
Restaurant General Manager
2 days ago
Johannesburg, South Africa Restaurant Staff Restaurant Management & Chef Recruitment Full time**Job Overview**: **Date Posted**: Posted 1 min ago- **Location**: Johannesburg, Gauteng- **Job Title**: Restaurant General Manager- **Salary**: R17,000 - R20,000- **Salary Type**: Negotiable- **Education Level**: High School / Matric- **Job Level**: Management- **Required Experience**: 5 - 10 Years**Restaurant General Manager - Johannesburg**: **A...
-
General Manager
7 months ago
Johannesburg, South Africa Resourceful Personnel cc Full time**GENERAL MANAGER**: We seek a seasoned **General Manager** with a proven track record in strategic leadership and business management. Experienced in aligning divisional goals with corporate objectives, ensuring financial growth, and maintaining compliance with industry standards and regulations. Proficient in overseeing day-to-day operations, fostering...
-
General Manager Operations
2 weeks ago
Johannesburg, South Africa Dynexity Full timeOur client a leader in the chemical industry is looking for an experienced general manager in operations to join their team. Must come from ops within the chemical sector. - 15 years experience in ops, manufacturing, warehousing - 10 years experience in senior ops/engineering role from chemical industry - Degree in ops management/engineering. - Managerial...
-
General Manager: Operations
2 weeks ago
Johannesburg, South Africa Fempower Personnel Full timeGauteng , JHB - Eastern Suburbs (Market related) Our client in the chemical industry has an EE opportunity available for a General Manager Operations based in the Eastern Suburbs of Johannesburg. **Requirements**: - University/Post Graduate Degree or similar in operations management or engineering - 10-15 years experience in managing all distribution,...
-
OPERATIONS MANAGER
5 days ago
Johannesburg, South Africa Farm Manager SA Full timeMINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills ...
-
OPERATIONS MANAGER
5 days ago
Johannesburg, South Africa Farm Manager SA Full timeMINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills Judgment...
-
Operations / General Manager Gm
7 months ago
Johannesburg, South Africa Hedz Recruitment Solutions Full timeOur client a leading manufacturer of top-quality trailers and provider of cutting-edge truck solutions, situated in Johannesburg. With a strong commitment to innovation and excellence, are looking for a dynamic and skilled Group Operations/General Manager to lead their team to new heights of success. - **Attention Job Applicants: Please Note Minimum...
-
Group Operations/general Manager
7 months ago
Johannesburg, South Africa Hedz Recruitment Solutions Full timeOur client a leading manufacturer of top-quality trailers and provider of cutting-edge truck solutions, situated in the thriving heart of the West Rand. With a strong commitment to innovation and excellence, are looking for a dynamic and skilled Operations/General Manager to lead their team to new heights of success. Position Overview: As the...
-
Operations General Manager
7 months ago
Johannesburg, South Africa Planned Talent Pty (Ltd) Full time**More about the opportunity**: A leading player in the international logistics sector, is seeking a dynamic and experienced professional to join our South African team as an Operations General Manager. With a global presence in South America and Africa, they are committed to providing seamless and efficient logistics solutions. **Purpose of the role**: As...
-
General Manager/Operations Manager
7 days ago
Johannesburg, South Africa Jobted ZA C2 Full timeWe are seeking a dynamic and versatile General Manager/Operations Manager to oversee and streamline the operations of our diverse businesses, primarily focusing on our Takealot e-commerce business. This role requires a driven individual capable of improving processes, managing teams, and driving growth while maintaining a hands-on approach to...
-
IT Sales General Manager
1 week ago
Johannesburg, South Africa Epsidon Management & Marketing Consultancy Full time**JOB DESCRIPTION** **IT Sales General Manager** The list referred to below is by no means exhaustive but simple serves to commit your primary duties and responsibilities in writing. - You will be required to manage the day-to-day requirements necessary for the success of the Employer. - Ensure employees move in the same strategic direction to achieve its...
-
General Manager/Operations Manager
6 days ago
Johannesburg, South Africa NM Staffing Solutions (Pty)Ltd Full timeWe are seeking a dynamic and versatile General Manager/Operations Manager to oversee and streamline the operations of our diverse businesses, primarily focusing on our Takealot e-commerce business. This role requires a driven individual capable of improving processes, managing teams, and driving growth while maintaining a hands-on approach to...
-
General Manager/Operations Manager
7 days ago
Johannesburg, South Africa NM Staffing Solutions (Pty)Ltd Full timeWe are seeking a dynamic and versatile General Manager/Operations Manager to oversee and streamline the operations of our diverse businesses, primarily focusing on our Takealot e-commerce business. This role requires a driven individual capable of improving processes, managing teams, and driving growth while maintaining a hands-on approach to...
-
General Manager
2 weeks ago
Johannesburg, South Africa Cynbar Human Capital Full timeOur client is a world-class distributor and manufacturer of specialty and functional chemicals. The purpose of this role is to strategically organize, store, and manufacture/pack products for the organization. Business value contribution is by leading and co-ordinating Operations (storage and production) in a manner that contributes to profits, eliminates...
-
Operations Manager
2 weeks ago
Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full timeTrafalgar Birdhaven is seeking an experienced Operations Manager to join their team at a well-established Retirement Estate on the West Rand. This person will be responsible for the appearance and upkeep of the estate’s common property and for managing the related subcontracted service providers. This includes statutory and estate-based rules governing...
-
General Manager – Operations and Finance
1 month ago
Johannesburg, South Africa Jobted ZA C2 Full timeThis company is in the construction/manufacturing industry and is a market leader in its field, with a national footprint. They offer a diverse culture with great opportunities for growth and development. As the General Manager (Operations and Finance), you will be responsible for overseeing operations, financial analysis, and business process optimisation....
-
General Manager: Branch Operations
7 days ago
Johannesburg, South Africa Profession Hub Full timeThe primary responsibility of the General Manager Branch Operations is to provide strategic planning, leadership, and coordination of the Business Unit Function across both Business Development, Operational, HR, and financial disciplines. This includes the monitoring and analyzing of the operations efficiencies and cost-effectiveness, as well as the actual...
-
General Manager
1 week ago
Johannesburg, South Africa M&M Security Services Full timeM&M Security Services has been in business since 2005 with a desire to contribute in a big way in the fight against ever growing crime in South Africa. **Job Description**: **Strategic alignment-**The General Manager - Security will contribute in a continuous and significant way to corporate decision making and the development of corporate strategies and...