Specialist - Service and Quality Mgt

4 weeks ago

Bellville, South Africa Vodafone Full time

**Role purpose**:
Responsible for sustaining the ASOC OSS Quality Management Systems and Service Management frameworks in line with the required industry standards (including: TS16949, ISO14001 / ISO 9001 / OHAS 18001, ITSM, SAFe), accreditation requirements and business requirements across the organization through existing and new procedures. Regulate, control and improve the quality of all processes throughout the ASOC OSS Division and the respective stakeholders. Manage the audit programs to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the Division. Drive the team to achieve quality management system targets and service management KPIs to achieve organizational goals. This includes IT Security management processes in adherence to the Cyber Security policies.

**Your responsibilities will include**:
Ensure ongoing compliance with the Quality Management System (TS16949/ISO9001) and ITSM frameworks
Develop, implement and manage key performance indicators (KPIs) for each area of responsibility - Set objectives/KPIs, review and assess compliance
Ensure KPIs are met by working to the overall plan, including management of, and reporting
Report on achievement of targets and identify any actions required
Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
Conduct risk assessments of processes and tasks in the department
Ensure ongoing compliance with the Vodacom’s policies and procedures for information security.
Design and/or conduct security risk assessments
Build and maintain the controls matrix in alignment with multiple compliance frameworks and standards
Prepare compliance reports and status reports, identify issues, and report to senior management
Support key business initiatives by identifying security and compliance related risks
Assist with various internal and external audits, and their responses and remediation efforts
Ensuring internal compliance (including IT, vulnerability scans, annual training, etc.) are executed in a timely manner
Communicate to senior management, through reports, presentations, metrics and other documentation, any cyber-security risks identified

**Technical / professional qualifications**:
Bachelor’s degree in Information Systems, Information Technology, Computer Science, or similar
2-5 years’ experience in QMS Auditing or ITSM or Information Security management sector
Membership of an industry related professional body would be advantageous
QMS Auditing experience and managing audit programmes
A detailed understanding of TS16949, ISO14001 / ISO 9001 / OHAS 18001
Strong Six Sigma/Lean, ITIL Service Management and Cyber-Security management skills
Experience of dealing with customers and suppliers
Strong organizational skills and attention to detail.
Exceptional problem-solving and critical thinking skills.
Excellent collaboration and communication skills.
Strong report writing skills.

**Core competencies, knowledge, and experience**:
Relationship Management
Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy
Liaise and communicate with other departments, customers, suppliers and other service providers - Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities
Communicate with personnel at all levels, internally and externally to the Company, in relation to Quality and Service Management processes

Closing date for Applications**:5 June 2023**

The base location for this role is, **Cape Town, Techno Centre.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

  • IT Technical Specialist

    1 month ago

    Bellville, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client an IT Service provider, is looking for a Technical Specialist. The Technical Specialist role is to provide a single point of contact for end users to receive support, and maintenance within the organisation’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer hardware and equipment to...

  • Quality Manager

    4 weeks ago

    Bellville, South Africa CX-International Full time

    **Role Profile and Person Specification** **Primary Objectives and**: The QA Manager is responsible for setting quality standards, policies, and procedures that ensure customer service excellence. Their role involves making critical decisions on the implementation of quality monitoring tools, training programs, and improvement initiatives. They also oversee...

  • Customer Success Specialist

    4 weeks ago

    Bellville, South Africa JOBJACK Full time

    JOBJACK is looking for a driven, patient, and passionate problem solver to join our Operations Team as a Customer Success Specialist. With superior people skills and a positive attitude, a Customer Success specialist bridges the gap between sales and customer management, enhancing product value and keeping a "high-level view" of the support process. This is...

  • Director: Quality Assurance

    1 month ago

    Bellville, South Africa University of the Western Cape Full time

    The University of the Western Cape is seeking to appoint a suitably qualified person to the position of **Director: Quality Assurance and Information Management.** This position will be responsible for the provision of visionary and strategic leadership and professional advice in all quality assurance and information management matters in the academic and...

  • Business Process Specialist

    1 month ago

    Bellville, South Africa Santam Full time

    CAREER OPPORTUNITY Santam has a unique opportunity for a Business Process Specialist, to form part of the Business Process Optimisation team. The Team supports multiple companies within the Santam Group through the offering of the following services: Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training,...

  • Senior Tax Administrator

    1 month ago

    Bellville, South Africa F and G Sourcing Specialist Full time

    Our **Accounting Client** is seeking a **Fluent in Afrikaans-speaking** **Senior Tax Administrator** to join their team in **Bellville, Cape Town.** **Salary**: R20 000 - R30 000 per Month (dependent on experience) **Requirements**: - Matric completed - Tax qualification would be preferred - 2-3 years’ experience in a tax position without supervision -...

  • Quality Assessor X2

    1 month ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** **Role Purpose** This role offers exciting and challenging opportunities and is aimed at a dynamic, performance-orientated, knowledgeable, and experienced individual who can deliver quality outputs in a high deadline and client-orientated environment. You will be required to work well within a team as well as on your own. An exciting...

  • Teaching and Learning Specialist

    1 month ago

    Bellville, South Africa University of the Western Cape Full time

    The Faculty of Community & Health Science has a growing reputation as leading educational provider for both undergraduate and postgraduate professional programmes. The Faculty seeks to appoint a Teaching and Learning Specialist (Senior Lecturer level) who will be responsible for developing and facilitating the implementation of the various Teaching and...

  • Marketing Coordinator

    1 month ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Marketing Coordinator

    4 weeks ago

    Bellville, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Client Service Administrator

    1 month ago

    Bellville, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Additional Information**: This role...

  • Actuarial Product Specialist

    1 month ago

    Bellville, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve theirfinancial goals and life aspirations. **This role is available in our offices...

  • Support Specialist Ss5 and Ss6

    1 month ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Specialist: HR Analytics

    4 weeks ago

    Bellville, South Africa University of the Western Cape Full time

    The University of the Western Cape (UWC) is a vibrant, diverse and dynamic university, rooted in the African continent with an increasing global reach. UWC actively responds in critical and creative ways to the development needs of the country, within an ever-changing and challenging global context._ **The role of the Human Resources Department** is to...

  • Quality Assurance Administrator

    1 month ago

    Bellville South, South Africa Skills Academy Supported Learning Full time

    At Skills Academy our vision is to permanently change as many lives as possible through accessible quality education. We are looking for a **Quality Assurance Administrator** who is a driven and ambitious individual who is not scared of growth and opportunity in a fast growing company. We are a values based company, and we are looking for **someone who...

  • Quality Assurance Administrator

    1 month ago

    Bellville South, South Africa Skills Academy Supported Learning Full time

    At Skills Academy our vision is to permanently change as many lives as possible through accessible quality education. We are looking for a **Quality Assurance Administrator** who is a driven and ambitious individual who is not scared of growth and opportunity in a fast growing company. We are a values based company, and we are looking for **someone who...

  • Operations Specialist

    3 weeks ago

    Bellville, South Africa Finovate People Full time

    Job title: Operations Specialist (Investment Management) Our client, an investment and asset management company situated in Bellville, has a vacancy in their Operations department for an experienced Operations Specialist . Role function The Operations Specialist will report into the Operations Manager who reports into the Chief Operating Officer. The...

  • Operations Specialist

    3 weeks ago

    Bellville, South Africa Adzuna ZA B C2 Full time

    Job title: Operations Specialist (Investment Management)Our client, an investment and asset management company situated in Bellville, has a vacancy in their Operations department for an experienced Operations Specialist.Role functionThe Operations Specialist will report into the Operations Manager who reports into the Chief Operating Officer.The purpose of...

  • Teaching & Learning Specialist

    1 month ago

    Bellville, South Africa University of the Western Cape Full time

    Post Number- 8020615- Faculty/Department- University of the Western Cape -> Economics & Management Sciences -> Dean's Office: Economic & Management Sciences- Type of Position- Permanent - Full Time- Length of Contract Period- Location- Main Campus - Bellville, WC ZA (Primary)- Closing Date- 20/2/2024**Role Clarification & Key Performance Areas** The Faculty...

  • Senior Technical Specialist

    1 month ago

    Bellville, South Africa Sanlam Full time

    About Sanlam Corporate Sanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial...