Dc Process Manager
2 months ago
**Responsibilities**:
- Manage Achieve and drive the KPI’s relating to accuracy, speed, cost, people and compliance within the hub
- To coordinate and manage all the daily Hub activities and control expenses within Budgets
- To ensure Customer collections and deliveries are executed within the SLA
- Manage and plan the day-to-day operations of your department
- Manage stock control processes and losses
- Budget and cost control
- Identify and report on key metrics
- Build internal and external business partner relationships
- Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department
- People Management across the full employee journey
- Workforce Planning
**Qualifications and Experience**:
- A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management/Warehouse Operations Management is essential
- At least 3-5 years of solid Process Management experience
- Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous)
- Working knowledge of MS Office, with a strong MS Excel capability
**Skills**:
- Strong people management skills to ensure that the hub consistently delivers outstanding customer service with highly motivated staff
- Sound accuracy and high attention to detail
- Exceptional communication skills (written and verbal)
- The ability to confidently influence and persuade at all levels to achieve results
- A strong service-orientation, high energy levels and a strong sense of urgency
- A natural aptitude for the management of systems and business processes
- Ability to handle high pressure, stress and multi-tasking
**Behaviours**:
- Action Oriented**:
- **readily takes on new challenges and opportunities with a sense of urgency and eagerness.
- Balances Stakeholders - effectively considers the diverse needs of various stakeholders.
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Collaborates - effectively works with others to achieve shared goals
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