Travel Sales Consultant

2 weeks ago

Cape Town, South Africa Travelopia Full time

**We are excited to be searching for an ambitious and driven Travel Sales Consultant to join our Tailormade division at Travelopia**

As part of the Travelopia portfolio, our Tailormade brands **Citalia**, and **Sovereign**, build tailored trips with destinations to choose from around the world. The journey we care most about is the one that’s on our customer’s wishlist. From cultural tours, city breaks, 5* beach holidays, castaway island adventures, or the great American adventure, we transform travel ideas into unforgettable holiday experiences. At our core, we’re dedicated travellers, just like you, who are inspired to see more of the world. Come and join us to build memories that will last a lifetime.

With our Tailormade Sales team spread over the UK, we are growing our team and looking for travel experts to join us in South Africa Our Travel Sales Consultants** **are responsible for curating memorable holiday itineraries by using your in-depth knowledge to provide an unforgettable experience. You will be highly motivated, enthusiastic and proactive with a thirst for sales, travelling and ensuring our customers always get an unrivalled customer experience from enquiry to returning back from their trip of a lifetime.

**What you will be doing**:

- Speaking directly with our customers and Travel Agent partners to plan and create tailormade itineraries based on the customer’s requirements
- Deliver exceptional service to customers providing a prompt response to queries, developing relationships and making appropriate recommendations
- Proactively following up on prospective customer leads and working to achieve and exceed sales targets, as well as identifying new opportunities to upsell
- Use our ‘Sales Framework’ to fully understand the customers’ requirements and offer the best call experience
- Maintain a strong awareness of the current product offering and develop that knowledge through self-development as well as opportunities to attend educational trips to our destinations
- Provide feedback to team leaders on the customers, market or information affecting conversion
- Share knowledge among the team - feedback and present from trips
- Looking after the full lifecycle of customer queries and service from pre
- to post-departure

**What we're looking for**:
To be successful in this role, you will have a thirst for travel with excellent destination knowledge, particularly with a focus on Europe destinations. Motivation for closing a sale, working towards sales targets and incentives is a must. You will place the customer as your top priority, providing a high level of service in order to enhance the enjoyment of their overall holiday experience.

**What we offer**:

- An induction programme to ensure you are fully prepared to engage with our customers
- Sales and System training continued throughout in order for you to move through your career path
- Access to an extensive in-house learning and development programme
- Regular supplier training and events occur throughout the year to further increase your destination knowledge
- Annual objectives will be set and reviewed quarterly, to aid in career development, whether that’s within the sales team or if future opportunities appear within Travelopia
- Working very closely with the management team, you will be given the support you need to be successful in this role

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