Telesales Agent- Leading Telecommunications Provider
2 weeks ago
**MAIN PURPOSE OF THE ROLE**
The conversion of data to quality sales using sound sales techniques and best business practices.
**DUTIES AND RESPONSIBILITIES**
**1. Achieve Targets**
Achieve individual sales target for Gross Additions
Achieve individual sales target for Upgrades
Achieve weekly and monthly call stats
**2. Handle Inbound Calls**
Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Route calls to appropriate department
**3. Cold calling**
Ability to acquire new customers
Ability to up-sell and cross-sell
Ability to conduct effective research into a client prior to making contact
**4. Customer Relationship Management**
Responsible for developing relationships with existing customers
Maintain and grow existing client base
Conduct customer account analysis
Maintain, build and service relationships on a regular basis
Ability to retain out-of-contract and renewable customers
**5. Query management**
Identify, address, and resolve concerns / queries
Provide regular and prompt feedback to clients in a timely manner
**6. Reporting**
Provide accurate forecasting on weekly and monthly sales pipelines
Provide daily activity and sales report
Up-to-date reporting on marketing leads provided
Reports to be submitted within the time frames required
**7. Processes and Procedures**
Ensure all policies and procedures are adhered to
Ensure all interactions are captured on the relevant systems in the approved manner
**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- At least 6 months experience as a telesales agent or similar position within a sales environment.
- Must have 6 months experience within an outbound contact centre environment with a proven track record
- Must have knowledge of the Mobile Telecommunications environment
- Proficient with Microsoft Office
**Desirable Qualifications and Experience**
Mobile product and industry knowledge experience advantageous
**BEHAVIOURAL AND COMPETENCY REQUIRED**
- Sales skills
- Strong business acumen
- Excellent presentation skills
- Excellent communication skills (written and verbal)
- Decision making skills
- Excellent interpersonal skills
- Time management skills
- Ability to formulate, set and manage goals and objectives
- Ability to cope with high pressure levels and manage stress effectively
- Strong relationship building, account planning and process competence skills
**Salary**: Market related
-
Telesale Agent
4 weeks ago
Durban, South Africa TUG Full timeTelesales Agents wanted for sales team in Westville, Durban. **Call center with a Difference - Shifting Lives is at the core of everything we do.** Minimum requirements: - Matric - 1 year Call Center Sales Experience - Available immediate.
-
Sales Agent
4 weeks ago
Durban, South Africa TUG Full timeWe are looking for an outstanding Telesales Agent to join our thriving sales team in Berea, Durban. We are expanding with the aim of massive growth and quality of our Sales Department. We have several positions available for those wishing to create a better future for themselves.
-
Telesales Agent
4 weeks ago
Durban, South Africa Cartrack Full time**Listing reference**: cartr_000473**Listing status**: Online- **Position summary** **Industry**:Automotive Sector **Job category**:Sales and Purchasing **Location**:Durban **Contract**:Fixed Term Contract **Remuneration**:Basic benefits commission **EE position**:No **Introduction** - Are you a go-getter, motivated to achieve results and up for a...
-
Telesales Representative
3 weeks ago
Durban, South Africa TUG Full timeWe’re on the hunt for Outbound Telesales Agents in Westville, Durban. **Position Objective**: Increase customer base by selling/marketing financial products telephonically within a contact centre environment Build strong customer relationships to ensure repeat business Provide efficient, outstanding customer service **Experience**: Join our team today,...
-
Telesales Representative
2 weeks ago
Durban, South Africa TUG Full timeWe’re on the hunt for Outbound Telesales Agents in Westville, Durban, to join our team of Pet Insurance Sales Consultants **Position Objective**: - Increase customer base by selling/marketing financial products telephonically within a contact centre environment - Build strong customer relationships to ensure repeat business - Provide efficient,...
-
Telesales Agents Outbound Sales
4 weeks ago
Durban, South Africa Debt Solutions SA Full timeDebt Solution SA is looking for motivated and money driven Telesales Agents-Outbound Sales **Here’s what you can expect to be doing in the role** - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach...
-
Telesales Agent
4 weeks ago
Durban, South Africa Stratogo Full timePosition: Telesales AgentsLocation: DurbanReporting Line: Branch ExecutiveRole Summary:To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required dayResponsible for all capturing of client orders from Area Managers whilst driving sales to meet budget.Minimum Qualification...
-
Telesales Agent
4 weeks ago
Durban, South Africa Adzuna ZA B C2 Full timePosition: Telesales AgentsLocation: DurbanReporting Line: Branch ExecutiveRole Summary:To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required dayResponsible for all capturing of client orders from Area Managers whilst driving sales to meet budget.Minimum Qualification...
-
Telesales Agent
4 days ago
Durban, South Africa Urban Lifestyle Rewards Full time_ **CALLCENTRE AGENTS REQUIRED**_ - Matric Essential - Minimum 1 year Cellular Experience Required - Outstanding Com + Incentive Structure - Basic salary R5000 - Situated in Umhlanga **We looking for the BEST !!!** **Join our Team Today** Contact Annalene: 083 447 7218 Pay: From R5 000,00 per month **Experience**: - Cellular: 1 year (preferred)
-
B2b and B2C Telesales Agent
4 weeks ago
Durban, South Africa Cartrack Full time**Listing reference**: cartr_000425**Listing status**: Online- **Position summary** **Industry**:Automotive Sector **Job category**:Sales and Purchasing **Location**:Durban **Contract**:Fixed Term Contract **Remuneration**:Basic benefits commission **EE position**:No **Introduction** - Are you a go-getter, motivated to achieve results and up for a...
-
Durban, South Africa Service Stream Full timeWe are currently seeking experienced Wireless Technician’s to join a variety of our Telecommunications offices across Australia’s nationwide offices. **Our offer to you**: - _Paid return flight._ - _Assistance acquiring accommodation whilst you get settled._ - _Sponsored work visa._ - _Training and upskill development._ Responsible for the wireless...
-
Contact Center Sales Agents
4 weeks ago
Durban, South Africa Debt Solutions SA Full timeDebt Solutions SA is recruiting for Contact Center Sales Agents **Target driven** **Goal orientated** **Self motivated** **Team player** **Sound Time management** **Ability to listen learn and apply** **Qualifications and Experience** Matric Atleast 2 year experience in an outbound telesales Environment PC Literacy Experience in a call center...
-
Lead Generation Agent
6 days ago
Durban, South Africa AllLife Insurance Full timeAllLife is looking for mature, highly experienced **Lead Generation Agents **to join our Family. We are looking for **Lead Generation Agents** who are energetic, self-managed, self-motivated, target driven and money hungry, we want the best of the best to join our team. - **Choose a career that will change your life.**_ **CANDIDATE PROFILE** - Matric -...
-
Outbound Insurance Agents
1 month ago
Durban, South Africa Rewardsco Full time**Job Details**: - Division Mondo Financial- Business Unit Outbound- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Sales- Salary R60 000 - R60 000 per annum**Looking for Money Driven individuals to kick start an amazing career with RewardsCo!!!** We are looking for **Strong, Target Driven** **INSURANCE...
-
Call Centre Agent
1 month ago
Durban, South Africa Merchants SA Full timeUrgently seeking call centre agents for a telecommunications company based in Durban to work rotational shifts Qualifications: - Matric certificate (mandatory) - Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous) **Experience**: - Criminal and credit check (clear ITC) and must have matric or...
-
Reservations Agent
7 days ago
Durban, South Africa Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Reservations Agent
4 weeks ago
Durban, South Africa Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
4 weeks ago
Durban, South Africa Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
IT Facilities Lead
4 weeks ago
Durban, South Africa Asante Recruitment Services Full time**Please note that 8 Years' experience in Oil & Gas Industry is a firm requirement for this role.** **Key Job Accountabilities**: - Draft and maintains procedures and documentation for “Facilities IT - Major Projects” to ensure that specifications are provided within the agreed service levels and all relevant policies and procedures are adhered to. -...
-
Inbound Sales Agent
4 weeks ago
Durban, South Africa OUTWORX CONTACT CENTRE Full time**Job description** Outworx is looking for Inbound Sales Agents for a leading mobile company in the UK. **RESPONSIBILITIES**: **Telephonically contact leads as provided by the client** Follow up with potential customers in a timely manner as necessary **Adhere to internal sales processes** Working to meet and exceed personal and team goals. **Promote a...