Customer Services

4 weeks ago

Johannesburg, South Africa Mondelēz International Full time

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

**How you will contribute**

You will:

- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

**More about this role**

Ensures OTC related activities execution for assigned customer portfolio to achieve the highest service level and Mondelez South Africa goals. Handling orders, requests and issues in accurate and timely manner and adhering to current business standards to ensure customer satisfaction.

**Responsibilities**:

- 'Ongoing effort to improve service level to customers, maintain contact with the responsible persons to be able to effectively solve problems.
- Have full schedules of business units, partners and customers; available range of finished products, prices and product shelf-life.
- Track and provide timely information to the customers, which is necessary for the formation of the order, such as:

- limitations on stock availability, status of orders.
- Receive and analyze customer orders with agreed terms and conditions of delivery.
- Perform validation and verification of orders captured by BO. Validate completeness of SAP doc flow in accordance with the approved business processes.
- Inform customers about the time of shipment, to monitor the delivery time.
- Co-ordinate with appropriate departments in the execution of orders.
- Consider and process customer complaints in accordance with Internal procedure on customer complaints and log all complaints with Quality.
- Provide and validate input for correction order entries in SAP (specific Customer Accounts).
- Co-operate with various departments on the investigation on the queries / complaints received from the customer. Inform customer about the status of their query / complaint.
- Perform all tasks in accordance with the Standard Operating Procedures.
- Maintain control and ensure regulations to all export processes; Ensure that shipments comply with the laws and regulations governing the export industry.
- Advising consignee and consignor on freight forwarding procedure. Provide an efficient interface with freight forwarders and administer all freight logistics.
- Customer Reporting and ad-hoc business reporting requirements.
- Returns Management end to end (capture, investigate, reason code changes, review completeness in line with SOP).

**What extra ingredients you will bring**:
**Education / Certifications**:

- Relevant Tertiary degree in Logistics, Business Management or similar
- 3 - 5 Years relevant experience within Import/Export environment, including Freight and Logistics is essential

**Job specific requirements**:

- Microsoft Office Suite (Word, Excel, outlook, PowerPoint) and practical skills working with Sales & Distribution of SAP.
- Highly self-motivated individual
- Performance Driven and Focused
- Ability to negotiate with a variety of people, customs agents, warehouse staff, shipping companies and customers
- Excellent verbal & written communication skills
- Good team player and able to coordinate with people cross functionally / geography positioned, effectively
- Expert organizational, planning and problem solving skills, with orientation toward continuous process improvement
- Attentive and accurate in execution of the tasks, a knack for effective time management

No Relocation support available
Business Unit Summary
- Mondelēz International’s Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets.The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne.The Business Unit’s

  • Customer Service Officer

    4 weeks ago

    Johannesburg, South Africa Bayport Financial Services Full time

    Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services. This can be done telephonically through Inbound calls, electronically and or walk in clients. Ensure end to end client satisfaction delivery and experience. EDUCATION **MINIMUM QUALIFICATIONS** - Matric or NQF level 4...

  • Airport Inbound call Centre

    1 month ago

    Johannesburg, South Africa Maneshez solutions services Full time

     Providing introductory information to new customersEnsuring that customers are satisfied with products or services.Following up with clients or customers to check that they’re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client’s or...

  • Customer Service Manager

    1 month ago

    Johannesburg, South Africa Estée Lauder Companies Singapore Full time

    **Customer Service Manager**: - Johannesburg, South Africa; South Africa - Customer Service - 236033 - Estée Lauder Companies **Job Description**: **Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives....

  • Customer Service Manager

    1 month ago

    Johannesburg, South Africa The Estée Lauder Companies Full time

    **Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Responsible for the day-to-day activities of a centralized platform to enable the Company’s retail customers to have a single point of entry for...

  • Customer Service Represantative

    1 day ago

    Johannesburg, South Africa SJC projects Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

  • Customer Service Represantative

    1 day ago

    Johannesburg, South Africa SJC projects Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...

  • Customer Service Host

    4 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a **Customer Service Host **to join their team in Johannesburg. As a Customer Service Host for our Casino & Sportsbook, you will play a pivotal role in delivering exceptional customer service to casino & sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, provide...

  • Customer Service Advisor

    1 month ago

    Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Job DescriptionMSA Outsourcing Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships.As a Call Handler (Virtual Personal...

  • Customer Service Representative

    12 hours ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Customer Service Representative. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role based in Johannesburg** The principal accountabilities of the Customer Service...

  • Customer Service Intern

    1 month ago

    Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Service Agent

    1 month ago

    Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...

  • Customer Service Representative

    12 hours ago

    Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - A minimum of 12 months call centre experience - 1 to 2 years customer service experience - 1 to 2 years Banking Call Centre experience - Familiar with Basic Banking fundamentals - Debit Card experience - Credit Card experience - Personal Loans experience - eCommerce experience - SME Experience - Merchant Bank and Acquiring - SME...

  • Customer Service Representative

    1 day ago

    Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Customer Service Representative.   This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in Johannesburg The principal accountabilities of the Customer Service Representative (=CSR)...

  • Customer Service Representative

    1 day ago

    Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in JohannesburgThe principal accountabilities of the Customer Service Representative (=CSR)...

  • Customer Services Agent

    1 month ago

    Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Customer Service Supervisor

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Duties:Fleet Services Optimization of expediting to exceed client service delivery needs.To ensure Daily planning, to manage, to coordinate and to ensure parcel collection check-ups are done.Professional handling across team operations and assisting in the needs of the team.Maintaining excellent customer services.To escalate any issues towards the relevant...

  • Customer Service Supervisor

    2 weeks ago

    Johannesburg, South Africa Riseup Management Full time

    Duties:Fleet Services Optimization of expediting to exceed client service delivery needs.To ensure Daily planning, to manage, to coordinate and to ensure parcel collection check-ups are done.Professional handling across team operations and assisting in the needs of the team.Maintaining excellent customer services.To escalate any issues towards the relevant...

  • Customer Service Supervisor

    2 weeks ago

    Johannesburg, South Africa Riseup Management Full time

    Duties: Fleet Services Optimization of expediting to exceed client service delivery needs. To ensure Daily planning, to manage, to coordinate and to ensure parcel collection check-ups are done. Professional handling across team operations and assisting in the needs of the team. Maintaining excellent customer services. To escalate any issues towards the...

  • Customer Service Specialist

    4 weeks ago

    Johannesburg, South Africa Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Service Consultant

    1 month ago

    Johannesburg, South Africa Isilumko Staffing Full time

    One of our clients are seeking a customer service consultant to join them on a contractual basis. **Requirements**: - Previous experience in customer service or call centre. - Must be computer literate. - Willing to work on an ad-hoc basis. - Grade 12 is essential.