Order Management Controller
2 weeks ago
**Core Group - Order Management Controller**
At Core Group, we take pride in representing globally renowned brands, and the efficient operation of our warehouse is at the heart of our success.
As an Order Management Controller, you will be the vital link between our valued customers, dedicated sales team, and our warehouse operations. Your primary responsibilities will include:
**Duties and Responsibilities**:
- Billing - Billing Accuracy: Ensure the accuracy and completeness of all billing documentation, including invoices and receipts, to prevent discrepancies and billing errors.
- Customer Service - Customer Query Resolution: Address customer inquiries, concerns, and requests promptly and professionally, striving to exceed customer expectations.
- Sales Support - Sales Order Processing: Collaborate closely with the sales team to efficiently process and manage sales orders, from order initiation to delivery confirmation.
- Office Administration - Document Management: Maintain an organized and accessible system for storing and managing office documents, records, and correspondence, ensuring quick retrieval when needed.
**Requirements**:
- 3 years of Order Management/Sales Administration experience
- Matric Certificate
- South African ID
**Skills and Attributes**:
- Accuracy - Attention to detail is paramount in order management.
- Service Focus - A commitment to delivering exceptional service to our customers.
- Decisiveness - The ability to make sound decisions under pressure.
- Verbal Presentation - Effective verbal communication skills to interact confidently with both internal and external stakeholders.
- Written Communication - Strong written communication skills for documentation and correspondence.
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