Technical Coordinator Graduate Intern

17 hours ago


Cape Town, South Africa Solid Systems Full time

**About Us**:
We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we’re constantly improving the tools and methods we use.

We offer a wide range of services across South Africa and UK, which include:

- Fully Managed IT Service
- Cybersecurity Protection
- Microsoft 365 Productivity Solution
- Microsoft Azure Cloud Services

We are looking for a dynamic, proactive and self-starting Graduate to join our graduate interns

**Responsibilities**:

- Answer incoming calls in a timely and professional manner.
- Log tickets on our system based on priority and impact.
- Review incoming tickets in for accuracy and thoroughness.
- Organize and refine the ticket descriptions.
- Confirm ticket classification (e.g., incident, service request) and validate priority levels.
- Assess ticket details to ensure all necessary information is provided before dispatch.
- Provide assistance with client queries.
- Assist with technical coordination duties.
- Monitor dashboards for ticket statuses and SLA compliance.
- Support the escalation process.
- Maintain detail and accurate record of client interactions and ticket process.
- Assist with managing the ticket lifecycle.
- Gain hands on experience with our systems and tools.
- Develop a strong understanding of service coordination and delivery.
- Accurately process all call and ticket details, as well as service requests.

**Requirements**:
Skills and Attributes requirements:

- Recent graduate with a Degree or Diploma in Information Technology or Operations or a related field.
- Possesses a strong logístical mindset with a passion for customer service and problem solving.
- Demonstrate the ability to self-start and drive your own motivation.
- Exhibits leadership qualities and a growth-oriented mindset.
- Capable of thriving in a fast paced and high-performing environment.
- Excellent communication and organizational skills.
- Strong attention to detail.

**Benefits**:
Why join us?
- Mentorship and hands-on training and experience in a dynamic environment.
- Opportunities for professional growth and learning.
- Exposure to industry-leading tools and processes.

**Job Information**:
Date Opened

**01/10/2025**

Job Type

**Full time**

Industry

**Technology**

Work Experience

**Fresher**

City

**Cape Town**

State/Province

**Western Cape**

Country

**South Africa**

Zip/Postal Code

**8001



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