Senior Reservations Consultant

3 weeks ago


Durban, South Africa HotelJobs.co.za Full time

Register guests collecting necessary information (like contact details and exact dates of their stay)
- Ensure that all guest information is captured accordingly for our CRM systems.
- Provide information about our lodges, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Book and provide assistance on all Matatane School Bookings.
- Upsell additional facilities and services, when appropriate, by informing customers of additional services or special packages
- Maintain updated records of bookings and payments in relevant systems.
- Timeously sort out any issues that may arise with bookings or reservations.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- Additional duties may include preparing the list and reports of expected arrivals for Reservations Manager, processing advance reservation deposits.
- Ensuring that you constantly familiarise yourself with current pricing and special offers.
- Advising Reservations Supervisor of availability levels and any potential arrising issues.
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates.
- Manage and innitiate outbound calling campaigns.
- İn conjunction with Junior Marketer, manage the CRM database.
- Handle and Manage all VIP School Groups ( 100+ kids )
- Manage the after-hours emergency number (on a rotational basis with the rest of the team)
- Work, on a rotational basis, doing Saturday Bookings & Enquiries (off-site for weekends)



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