Revenue Assistant

Hotel Group based in the V&A Waterfront Revenue Assistant to assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises and to ensure that all relationships within the Group, including those with the Owners or Owner representatives as well as all external stakeholders are always maintained.
- Clear understanding of properties’ revenues on the books
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Review occupancy reports and able to suggest rate amendments for peak / valley periods
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Effectively manage any escalate queries in relation to revenue management
- Reporting
- Ensure all relevant information is being communicated across all departments and properties
- Attend and minute weekly strategy revenue meetings with property management and sales
- Prepare monthly forecasts
- Review targets and performance of sales team and provide the team with feedback

**Requirements**:

- Hospitality diploma / equivalent preferable
- At least 2 - 3 years’ experience in Reservations / Revenue Management
- Ability to work in a pressured environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with Configuration segment preferable.
- Strong guest centric approach
- Must have an eye for detail
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting