Reservations Coordinator

Duties & Responsibilities:

- Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
- Answering questions about company policies, procedures, and services internally & externally.
- Reviewing and updating reservations data
- Responsible for updating /maintaining necessary database and spreadsheets
- Updating records of guest checkouts and billing charges
- Handle all special requests from guests
- Generate daily, weekly, and monthly reports as needed
- Cross-train in other areas of the department to provide coverage during peak periods
- Assist with general reservations and booking enquiries when needed
- Posting of payments and updating of invoices
- Updating the PMS when the deposit is posted
- Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due
- Assisting with visa letters
- Update the revenue board on a weekly basis
- Running end of day for specific properties
- Releasing of allocations
- Daily quality checks for arrivals
- Merging of profiles
- Ensuring profiles are correct and updated
- Sharing weekly program with the arrivals where applicable
- Assist with follow up on OTA payments
- Reconfirming transfers with the external suppliers
- Obtaining arrival details where needed
- Following up on final reservations details
- Processing and submitting refunds
- Cross reference daily arrival checks against each platform to ensure the bookings are correct
- General admin duties on behalf of reservations team
- Assist with reservations related PM accounts

**Requirements**:

- Previous Hospitality experience is required
- Quality focused
- Energetic and friendly personality
- A positive and professional attitude
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organisational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving.