Customer Service Consultant

1 week ago

Pretoria, South Africa South African Nuclear Energy Corporation Full time

**Job Profile**:
To represent the Pelchem brand through exceptional customer interaction and management of product service agreements (PSA) while integrating the customer service management (CSM) to provide a single point of contact for customer engagement and information.

**Key Performance Areas**:

- Ensure customer satisfaction through compliance to customer requirements;
- Resolve customer complaints and classify these accordingly to gather customer feedback;
- Conduct regular contact and visits to customer and maintain report of interaction to build and maintain sustainable relationships
- Ensure customer support with safety matters and awareness training ;
- Facilitate pro-active communication with customer;
- Coordinate end to end export and local shipping administration;
- Efficient local and export order processing; and
- General sales administration and invoicing on a weekly basis.

**Job Requirements**:

- Self-starter with a drive for excellence.
- Excellent inter-personal as well as verbal & written communication skills.
- Must be able to plan and organise.
- Knowledge of chemical markets.
- Computer literate.
- Good team player skills.
- Must be able to network/liaison with customer.
- Must be able to work under pressure.
- Attention to detail.

**Qualifications and Experience**:

- Degree in Sales and Marketing Management or equivalent qualification.
- An Honours Degree in Sales and Marketing would be an added advantage.
- **Minimum Experience**: 3-5 years in customers’ services, experience in chemical industry and export administration would be an added advantage.

Closing date**:9 February 2024.

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