Villa Manager/ Maintenance

4 weeks ago

Grahamstown, South Africa HotelJobs.co.za Full time

Roles and Responsibilities
- Maintenance measures
- schedule maintenance, preventative measures, knowledge and experience in how to do daily maintenance.
- Proficient maintenance skills for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, dams, etc.
- Building, equipment, vehicle and garden maintenance
- Maintaining the reserve and the wildlife including preventing poaching
- Creating a guided experience for guests and curating their experience with regards to activities.
- Leading activities such as, drives, bushwalks, marine walks, kayaking, fishing, surfing, sandboarding
- Well spoken, takes initiative and leads by example for the team
- Hosting experience essential
- Strong organizational and planning skills
- Excellent communication skills in English - Both written and spoken.
- Checking guests in / out, highly sociable and confident when meeting new people and able to entertain
- Laundry room stock takes
- Staff / HR - management of all staff; monthly wages; recording of leave; oversee all departments; staff discipline. Proven record of managing staff effectively and empathetically
- Guest centric, eye for detail and extremely high standards of service.
- Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience.
- Regular inspections to keep the lodge immaculate.
- Monthly reporting to the owner on work done at the lodge and any points of interest.
- Hands on
- Guest relations, assistance in all aspects of the lodge
- Rooms division
- Housekeeping and F&B departments are running at the standard required; events management; cost management
- Liaise with the non-resident owners, keeping them informed of all events on the reserve.
- Assist with the children’s activity programme
- Sound employment history with contactable references
- Proficiency in Xhosa would be a bonus
- Of Sober habits
- excellent past track record
- Stable employment history with contractable references.

**Qualifications**:

- Conservation or Wildlife Management degree is essential.
- At least 5 years’ experience in a equivalent position in a similar 5* bush/beach Lodge
- FGASA Level 2 essential and completed Lead Trails with VPDA
- First Aid, ARH and PrDP and rifle proficiency/SAPS Competency Certificate
- CATHSSETA /DEAT/NDT Registered
- In land skippers license
- Excellent interpersonal skills.
- Well-developed problem-solving skills
- Strong leadership and delegation skills
- Computer literate and ability to manage stock and equipment.
- Hands on approach and ability to handle pressure.

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