Psychology and Social Work Graduate

2 weeks ago


Cape Town, South Africa GE Full time

An exciting new opportunity has arisen within our Contact Centre for a newly qualified Social Work and/or Psychology Graduate in Cape Town. As part of a Customer Care Team responsible for the provision of telephonic counseling services and outbound Contract Centre work, the focus of the role will be to inspire and equip young people with the information and tools they require to make positive choices in their lives. By engaging with and supporting young girls via a variety of online channels and supply side partners, you will be equipping them with the skills, confidence and wellbeing required to harness their full potential. We’d love to hear from you if you are confident in your ability to provide confidential services and equip young girls with the information they require to confidently avail themselves of the variety of services at their disposal through our service delivery partners.

THE ROLE

The role includes but is not limited to
- Engage with clients via multiple channels
- Refer clients to partner providers for required services
- Provide counselling services
- Respond to comments and queries and engage with our community across Instagram, TikTok, Facebook, Twitter and other social media platforms in a professional and timely manner
- Coordinate and report on referrals and assist in monthly reporting
- Professionally manage our reputation and brand across multiple platforms

ABOUT YOU
- You are Pro-Choice and passionate about advocating for women’s rights and empowerment
- A relevant B-degree in Psychology/Social Work combined with the proven ability and drive to take initiative and go the extra mile
- Knowledge and experience to navigate and engage with clients on a variety of social media platforms
- Ability to multitask
- Ability to work in a team
- Telephone etiquette skills
- Excellent written and verbal communication skills

WORKING HOURS

Monday to Saturdays

07:30 - 19:00

**Job Type**: Contract
Contract length: 6 months

**Salary**: R5,000.00 - R10,000.00 per month

**Education**:

- Bachelors (required)

Application Deadline: 2023/06/05



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