IT Technical Lead: Messaging

2 weeks ago


Cape Town, South Africa 5th Dimension Consulting Full time

Feb 7, 2023 | Information Technology (IT)

**Job Role**

The Service Line Manager: Messaging will form part of the End User Platform Services (EUPS) Team, consisting of an End User Device Management division and a Collaboration Division. In this role, you will be responsible for the Strategy, Governance, User Experience, Administrative and Support processes for Messaging Services.

**Responsibilities**
- Own, implement and drive the ongoing adoption and optimization of the Exchange Online, in support of the Group Digital Experience at Work strategic theme.
- Own and maintain Exchange Platform, both Online and On-prem, including Policies, Principles, Standards, Processes and Procedures and Guidelines for all the relevant messaging products deployed within the.Group.
- Own and manage the overall budget, expenses and recovery models for the related messaging products, including the Exchange Services/Security budgets and more, working closely with the Commercial manager and financial divisions within Group Technology.
- Responsible to optimize administrative and support processes, automate requests and implement preventative maintenance processes, to ensure optimized performance and usage for Group staff.
- Work closely with the Group Technology End User Support and Service Management teams, as well as supporting vendors, to align processes and ensure appropriate training and awareness programs are implemented.
- Drive ongoing migration from remaining On-premise infrastructure to cloud-based services.

**Requirements**:
**_Qualifications_**
- Relevant IT Degree or Diploma
- Relevant Microsoft certifications
- ITIL certification will be advantageous

**_Experience_**
- Minimum of 5 years Microsoft Exchange Experience
- Minimum of 5 years Microsoft Office 365 Experience
- Understanding and experience with Exchange Platform.
- Understanding and experience of End User Collaboration trends
- Understanding of Microsoft License models and features related to Exchange
- Create and maintain 3y technical roadmap for Messaging environment in alignment with budget and business requirements.
- Working with multiple business units and/or clients, understanding and setting priorities.
- Rationalization and standardization of vendors and products.
- Reporting and Management of operational risks relevant to your area of responsibility.
- Translating IT concepts into business terms and vice versa
- Ability to constructively interact with technical and non-technical parties and vendors
- Presentation and communication skills.



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