Technical Lead I

3 weeks ago

Cape Town, South Africa Shoprite Group Full time

Closing Date
2023/03/03
- Reference Number
SHO230224-7
- Job Title
Technical Lead I
- Job Type
Permanent
- Location - Country
South Africa
- Location - Province
Western Cape
- Location - Town or City
Cape Town
- Purpose of the Job

The purpose of the Team Lead is to lead the Endpoint Management team in delivering technical support and systems engineering solutions for complex problems within a range of IT endpoint management systems in order to maintain high performing software systems for a large, high-volume and user consumption systems infrastructure. This role leverages advanced system engineering knowledge and expertise to provide technical leadership, team coaching and mentorship to a team of systems engineers, and ensure high quality systems engineering and administration practice and performance, whilst driving efficient technical support, systems improvement, documentation and recommendations of technical solutions. Furthermore, the reports to the Team Manager, providing support with people management, team and systems planning, strategic execution, whilst overseeing the team's collaboration in system processes, technical support, escalations and project engagements, with Platform and Engineering teams, broader IT teams and relevant business stakeholders
- Job Advert Details
- Job Category
IT
- Job Objectives

**Systems Engineering and Administration Technical Leadership**:

- Provide technical leadership in the overall execution of system engineering and administration activities within the team such as troubleshooting, quality assurance, configuration, integration, maintenance, deployment, etc., including defining, developing, document and implementing and/or optimizing technical processes, standards and best practice.

**Team Leadership**:

- Lead, coach and mentor the Endpoint Management team to ensure high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.

**Projects, stakeholder and technology partner engagements**:

- Plan and manage all deliverables for systems or process improvement projects, including the management of release and change management processes.
- Qualifications
- Degree/Diploma in IT, Information Systems, Computer Science or related field - (essential).
- ITIL foundation certification or demonstrable experience in ITIL practice - (preferred).
- Project Management Foundation Certification - (desired).
- Experience
- +2 years’ experience in a team leadership capacity or similar with demonstrable experience leading and efficiently managing a team delivery of a high performing and large endpoint management infrastructure system or related system - (essential).
- Solid experience with specific exposure to mentoring and coaching a team, providing technical leadership and driving high performance within the context of systems engineering
- (essential).
- Experience with implementing and maintaining Windows Operating Systems, administering a Microsoft Active Directory Domain and core Microsoft Windows roles and features such as: Group Policy and DNS and configuring and managing operating system deployments (OSD) - (essential)
- Solid scripting experience (VBS/PowerShell/BAT), to support tasks such as WMI queries and batch
changes - (essential)
- Knowledge and Skills
- Strong knowledge of endpoint management system engineering and administration, including relevant tools (I.e., SCCM, MDM, Microsoft Intune, Microsoft Endpoint Manager, VM Workspace On, AirWatch, etc.) - (Essential)
- Solid technical knowledge of systemic problem analysis and resolution practice within IT operations - (essential).
- Well-rounded knowledge of broader IT operations (I.e., networking, system integration, end-user management, IT asset management, etc.) - (essential).
- Strong systems, process and incidents documentation experience - (essential).
- Solid working knowledge of IT Service Management systems (BMC Helix, JIRA, Remedy, etc.) - (Essential)
- Knowledge and experience in API integration - (highly beneficial).
- Knowledge of standard infrastructure security guidelines - (highly beneficial).

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