Senior Frontline Administrator

3 weeks ago

Cape Town, South Africa Webhelp Full time

**Administration**

**Location**
- Cape Town, South Africa**Language**
- English***

**Job Advert**:
Webhelp in in search for a frontline receptionist to join our team as our Claremont Receptionist (Senior Frontline Administrator) representing the company.

As a global BPO with international clients and a staff of innovators, we are looking for someone who embodies our core company values of integrity and commitment, not forgetting that Wow factor.

We want a people’s person, someone with a smile that can light up the room and a warm persona to welcome anyone who enters.

Besides having a golden personality and sparkling telephone manner, we need someone who is highly organised and meticulous with their work. We want someone driven and passionate about helping others, someone always willing to go the extra mile.

If you’re able to juggle responsibilities and work efficiency without losing sight of your priorities, you’ll be sure to thrive in this administrator role.

If you think you have what it takes to represent Webhelp Wow us with your CV today.

**What you’ll be doing**
- Maintaining security protocols by following procedures, monitoring logbook, issuing visitor badges
- Acting as the onsite contact for visitors, clients and guests
- Acting as the first point of contact with all clients and guests
- Answering all incoming calls
- Screening and redirecting calls
- Taking and distributing messages,
- Keeping the reception area tidy,
- Reporting any maintenance issues
- Supporting evacuation procedures.
- Managing all boardroom bookings
- Preparing conference calls and meeting requests, arranging catering, equipment and the printing of documents relevant to each particular session
- Meeting and greeting interview applicants, clients and visitors by receiving them at reception, taking them through to the relevant meeting points, and notifying company personnel of visitor arrival
- All of your duties must be performed with the strictest confidentiality of all information at all times.

**What you’ll need**
- Matric (Essential)
- MS Word, PowerPoint and Excel (Intermediate)
- Excellent communication and interpersonal skills (Essential)
- Min 18 months’ experience in a customer services role (Essential)
- Minimum 6 months in a coordinator/ administrator/ receptionist role (preferred)
- Clear credit, disciplinary and criminal records
- Internal applicants need to be in their current role for at least 6 months in order to be considered for this role.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

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