Controller / Scheduling Administrator
2 weeks ago
The purpose of this position is to assist the Aftermarket Admin Supervisor, Field Service Team Leaders and team of technicians / mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.
**Key Performance Areas**:
- Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers
- Processing of Service Agreements (as and when required)
- Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns
- Invoice Processing, creating order numbers and record keeping
- Ensuring that team achieves predetermined targets
- Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
- Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
- Providing scheduled (monthly, weekly and daily) reports as requested by department manager, admin supervisor and / or product support engineer / foreman.
- General administration
**Required Knowledge Skills & Education**
- Grade 12 / Matric + min 3 years relevant experience scheduling technicians
- Advanced / Expert Computer literacy in MS Outlook, Word and Excel
- Experience working on the Kerridge system
- Maintaining and updating information on database
- Tertiary qualification in business administration
- Code 8 driver's licence
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Scheduling: 1 year (preferred)
- Customer Service: 1 year (preferred)
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