Operational Comms

3 weeks ago

Cape Town, South Africa Heineken Full time

**We Go Places How about you?**
Immediate Superior: CX & Operations Support Manager
Function: Global Bsuiness Solutions
Sub Function: Customer Services
Type of Contract: Permanent
Reference Number: 110068
Closing Date: 10/05/2024

**This position, through appropriate stakeholder management, will be responsible for supporting the execution of defined operational projects and improvement initiatives to ensure quality products are delivered within the allocated project time frame and budget. To create, plan and execute on the change management and communications plans in line with an agreed change management methodology to ensure change readiness, effective change management and successful embedding of change within the business. To engage and co-ordinate with all identified project stakeholders.**:
KEY RESPONSIBILITIES
- Change Management and Communications planning & execution.
- Participate in the process of creating a detailed project plan.
- Develop detailed change management and communications plans in accordance with sound change methodologies to meet project objectives.
- Submit change management and communication plans to Project Manager for approval.
- Work closely with the Project Manager to ensure that plans align.
- Modify content as the project progresses or requires.
- Consult with the relevant internal divisions to obtain input into the plan and buy-in to the project.
- Source trainers from the business to train the applicable individuals and update training material for future use.
- Engage with trainers to ensure that training content is aligned to changes.
- Engage and manage external providers that contribute with communication tools.
- Deliver and contribute to projects including project execution, close out and reporting requirements.
- Change Management Methodology Implementation
- Facilitate the development of the change management methodology in consultation with external consultants and ensure the methodology is tailored for the SSC landscape.
- Input into the adoption roadmap for change management methodology into the business
- Build capacity for change management in the business.
- Input into departmental change scripts and management briefs
- Monitor compliance to the change management methodology.
- Conduct periodic change management assessments for the business, as required.
- Monitor integration of change management into other adopted methodologies
- Guide and advise on change management implementation to the business in support of the Director.
- Communications
- Assist with the drafting, approval and publication of internal and external communications related to GBS changes or activities.
- Provide input for communication and training requirements related to projects, operational and functional changes or updates.
- Liaise with internal and external partners for creating content and design of internal and external communications.
- Review communications from business units to assist with editing and message consistency.
- Manage the relationship with the external design agency responsible for communication or site artwork.

EDUCATION & EXPERIENCE
- Bachelor’s Degree preferred and Change Management accreditation or equivalent experience.
- Qualification and / or equivalent experience in Operations Management, Leadership and Project Management are advantageous.
- Minimum of 5 years’ experience in Operations, Communications and Change Management
- Project Management (advantageous)
- Proven presentation skills
- Knowledge of project management principles
- Knowledge of Business process management
- Knowledge of Change management methodologies
- Knowledge and understanding of Information sharing methodologies and best practices
- Ability to analyze information.
- Excellent written and verbal communication skills.
- Strong relationship building skills with stakeholders & stakeholder groups.
- Problem-solving aptitude
- Methodical and disciplined work approach.
- Excellent time management skills
- Tech-savvy in evolving technologies

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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