Reservationist - East Rand

6 months ago


East Rand, South Africa HotelJobs.co.za Full time

Lodge Collection based in the East Rand is currently looking for an experienced Reservationist.
- To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s etc. procedure
- To deal with the waitlists and complimentary reservations as per procedure
- To ensure that provisional bookings are followed up
- Check for double bookings
- Maximise occupancy with liaison of the reservationists, Reservations Manager and the General Manager
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Ensure credit policy is adhered to
- Follow up on travel agent voucher correspondence and other documentation that might be outstanding
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups - check payment received
- Daily reports to be completed and sent to accordingly
- Check up on no shows and cancellations

**Requirements**:

- Minimum 3 years’ experience in high end properties / lodges or hotels
- ResRequest (or similar reservations system) experience essential
- Impressive time management and organisational skills
- Dazzling telephone and communication skills
- Friendly but professional work ethic.

Package
- Salary is negotiable depending on experience and references
- Provident Fund

Working hours & Leave:

- Office Hours / Working alternating weekends
- 15 days annual leave


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