Commercial Insurance Customer Support

6 months ago


Johannesburg, South Africa Exclusively Remote Full time

**Commercial Insurance Customer Support Representative (CSR)**

**Position**: Commercial Insurance Customer Support Representative (CSR)
**Experience**: Previous experience in the Commercial Insurance industry required
**Role**: Providing exceptional customer support in a CSR capacity
**Work Schedule**: Monday to Friday, 3pm-11pm SA Time

**Key Responsibilities**:

- Address client inquiries regarding policy details, coverage options, claims procedures, and billing matters.
- Collaborate with the sales team to assist clients with policy renewals, adjustments, and endorsements.
- Provide accurate and comprehensive information to clients, ensuring they fully understand their policies and options.
- Handle escalated client issues with empathy and professionalism, striving for swift and effective resolution.
- Maintain detailed records of client interactions and transactions using our CRM system.
- Stay up-to-date with industry trends, regulations, and product knowledge to effectively assist clients.

**Qualifications**:

- Previous experience working in a Commercial Insurance setting is essential.
- Proven track record of delivering exceptional customer service in a similar role.
- Strong communication skills, both written and verbal.
- Ability to explain complex insurance concepts in a clear and concise manner.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Attention to detail and excellent organizational skills.
- Adaptability to handle a variety of client inquiries and situations.
- Relevant insurance certifications or licenses may be beneficial

Application Question(s):

- Do you have more that 4 years commercial insurance experience?



  • Johannesburg, South Africa ALJ Insurance Brokers Full time

    ALJ Insurance Brokers (ALJ) is seeking junior sales consultants that are experienced within the commercial insurance field and are looking to advance themselves within the field. **Key Responsibilities: Able to generate OWN sales leads** and convert them into policies. Acquire new clients within the Commercial sector - Small Business, Tourism & Leisure,...


  • Johannesburg, Gauteng, South Africa MiWay Insurance Limited Full time

    As a Commercial Insurance Specialist for MiWay Insurance Limited, you will be based in Gauteng North and work with clients to identify their insurance needs. With a hybrid working arrangement, you will have the flexibility to work from home while still being part of a collaborative team.The ideal candidate will possess strong negotiation skills, excellent...


  • Johannesburg, South Africa Santam Insurance Full time

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on our...


  • Johannesburg, Gauteng, South Africa Mirror Images Full time

    About the RoleMirror Images is seeking a skilled Commercial Insurance Specialist to join our team. As a key member of our underwriting department, you will be responsible for managing complex commercial insurance policies and providing exceptional customer service.


  • Johannesburg, Gauteng, South Africa MiWay Insurance Limited Full time

    We are seeking an experienced Commercial and Personal Lines Insurance Specialist to join our team at MiWay Insurance Limited in Gauteng, South Africa.Job OverviewThis hybrid role will be based in Gauteng North, where you will work with clients to identify their insurance needs and sell appropriate policies. You will be responsible for building and...


  • Johannesburg, South Africa Exclusively Remote Full time

    As a Commercial Insurance Broker, you will play a crucial role in connecting businesses with the appropriate insurance coverage to mitigate risk and protect their assets. You will be responsible for understanding your clients' needs, researching insurance options, negotiating with insurance providers, and ensuring that clients receive the best possible...


  • Johannesburg, South Africa MiWay Insurance Limited Full time

    Job title : MiBusiness Insurance Specialist: Gauteng NorthJob Location : Gauteng, JohannesburgDeadline : December 06, 2024Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for full-time Commercial and Personal Lines Insurance Specialists to join our team.  This role will be hybrid, based in Gauteng North. The...


  • Johannesburg, South Africa MiWay Insurance Limited Full time

    Job title : MiBusiness Insurance Specialist: Gauteng SouthJob Location : Gauteng, JohannesburgDeadline : December 06, 2024Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for full-time Commercial and Personal Lines Insurance Specialists to join our team.  This role will be hybrid, based in Gauteng North. The...


  • Johannesburg, South Africa MiWay Insurance Limited Full time

    Job title : MiBusiness Insurance Specialist: Gauteng North Job Location : Gauteng, Johannesburg Deadline : December 06, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for full-time Commercial and Personal Lines Insurance Specialists to join our team.  This role will be hybrid, based in...


  • Johannesburg, South Africa MiWay Insurance Limited Full time

    Job title : MiBusiness Insurance Specialist: Gauteng South Job Location : Gauteng, Johannesburg Deadline : December 06, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for full-time Commercial and Personal Lines Insurance Specialists to join our team.  This role will be hybrid, based in...

  • Insurance Consultant

    2 months ago


    Johannesburg, South Africa Santam Insurance Full time

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Insurance Commercial Underwriter to join our team at CallForce in Auckland Park, Johannesburg.Job SummaryThis is a unique opportunity for a results-driven professional to leverage their expertise in commercial insurance underwriting to drive business growth and excellence. As a Senior...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    About Energy at Work ProjectsOur client, Energy at Work Projects, is a trailblazer in the insurance industry. We're known for our innovative approach and commitment to excellence.Job OverviewWe're looking for a skilled Senior Commercial Insurance Specialist to join our team. As a key member of our underwriting team, you'll play a crucial role in evaluating...


  • Johannesburg, Gauteng, South Africa CFS Recruitment Full time

    We are seeking a dedicated and experienced Commercial Claims professional to join our team at CFS Recruitment. About the RoleThe ideal candidate will be responsible for handling all aspects of commercial claims in the insurance sector, including assessing claims, investigating validity, negotiating settlements, and maintaining accurate records.Key...


  • Johannesburg, South Africa AB INSURANCE BROKERS Full time

    Short term brokerage requires a Commercial underwriter / Marketer to join the team. Must be an energetic driven individual, who has proven external sales experience, a stable work record experience in developing new clients through marketing. **Responsibilities**: Assessing client’s insurance needs and their risk profiles **Requirements**: - Be able...


  • Johannesburg, South Africa Bryte Insurance Full time

    Who we are Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches...


  • Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

    Job Title: Commercial Marketing Director: Business Insurance StrategyWe are seeking an experienced and strategic Commercial Marketing Director to lead our business insurance marketing efforts.About the Role:This is a key leadership position responsible for developing and executing a comprehensive marketing strategy across our commercial product portfolio....


  • Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

    Job SummaryWe are seeking a highly skilled Chief Commercial Marketing Strategist to join our team at Telesure Investment Holdings. This role will be responsible for developing and executing marketing strategies across our commercial products in both B2C and B2B markets.About the RoleThe successful candidate will have 3 or more years of relevant B2B marketing...


  • Johannesburg, South Africa Cool Ideas Service Provider Full time

    **Cool Ideas, leading ISP in Ros**ebank Johannesburg requires a Commercial Support Technician to join our team**: The Commercial Support Technician at Cool Ideas plays a crucial role in ensuring our commercial clients receive exceptional technical support and assistance. This position involves providing technical support for internet connectivity, resolving...


  • Johannesburg, South Africa AB INSURANCE BROKERS Full time

    Short term brokerage requires a Commercial underwriter / Marketer to join the team. Must be an energetic driven individual, who has proven external sales experience, a stable work record experience in developing new clients through marketing. **Responsibilities**: Assessing client’s insurance needs and their risk profiles **Requirements**: Be able to...