Used Vehicle Sales Manager

1 week ago

Nelspruit, South Africa Bonafide Human Capital Full time

Purpose

To plan, manage and monitor the implementation of Used vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Position Overview
Purpose

To plan, manage and monitor the implementation of Used vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities
GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Contribute to the development of the appropriate strategy and set target within area of accountability.
Define standard operating procedures (SOP’s).
Implement and manage end to end processes.
Manage all operational risk and risk mitigation initiatives.
Monitor and report on progress against operational plan and make adjustment where required.
Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
Resolve problems with the necessary discretion and guidelines.
Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base.
Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.

FINANCE

Manage financial activities in line with approved policies and procedures.
Manage, monitor and report on budget variances and provide solutions.
Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business.
Plan, manage and monitor processes to ensure customer service excellence.
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional
service delivery.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition.
Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee
relations to ensure an optimal working environment.
Monitor and positively influence and manage change, and offer operational support where required.
Own and live up to company values.

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
Developing sales: Identify and sell a product or service. Knowledge and skills required to effectively identify and sell a
product or service to a new client. Knowledge and skills required to effectively identify and sell a product or service to a new client.
Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
Planning, Management and Measurement: Plans, Manages and Measures

Planning, monitoring, evaluation and reporting: Plans, monitors, evaluates and reports on the effectiveness of plans and programmes implemented. This competency provides scope to embed capability (effectiveness) for Manage Mission Processes, through all levels within the organisation.
Product and or service knowledge: Provide a service or sell a product through an awareness of the product or service

Qualifications and Experience
Minimum Experience

3-5 years experience in a similar environment

Minimum Qualification

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes
Minimum Requirements

Industry legislative compliance/ knowledge.
Valid Driver’s Licence
Computer literate
Good Communication Skills

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