Client Care Manager Cpt
2 weeks ago
Client Care Manager CPT Bank/Fin Services/Insurance ~ ICT
Cape Town - Western Cape - South Africa
Our client is seeking to appoint a customer-centric Client Care Manager who is comfortable dealing at an Executive level. It is essential that you have a valid driver's license, and your own vehicle and can speak fluently in Afrikaans and English.
The main responsibilities of this role are to manage the daily interaction with customers as well as to ensure existing customer growth and retention through analysing customer fleets and identifying opportunities to Upsell and Grow. This includes providing a return on investment through analysis of reporting and documentation.
Essential Qualifications, Experience and Skills:
- Matriculation
- A tertiary Qualification (Business Management Diploma or similar) would be an advantage
- Own transport and a valid driver's licence
- Ability to set and execute a client relationship strategy
- Intermediate to Advanced in terms of MS Office, MS Outlook, MS Word, MS Excel and MS Word
- Proficient in SALESFORCE and a fleet tracking software
- Excellent verbal and written communication skills, including the ability to effectively and professionally communicate with internal and external customers
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
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