After Care Account Manager

4 weeks ago


Cape Town, South Africa The Legends Agency Full time

Merchant After Care Consultant

Green Point, Cape Town R23,333.33 per month

Leading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Marchant Care Consultant.

The company prides itself on providing exceptional customer service and ensuring client satisfaction at every interaction.

Job Description: As a Customer Care Consultant, you will play a crucial role in our aftercare service, both in inbound and outbound capacities.

Your primary responsibilities will include nurturing and farming existing client relationships, ensuring their needs are met, and resolving any issues or concerns they may have.

Additionally, you will be responsible for steering clients away from the sales executives, ensuring a seamless transition from sales to aftercare service.

Key Responsibilities:

1. Provide exceptional customer service to corporate clients, catering to their needs and resolving any inquiries or concerns promptly.

2. Conduct outbound calls to nurture and farm existing client relationships, ensuring client satisfaction and retention.

3. Handle inbound inquiries, complaints, and requests, demonstrating patience and empathy while resolving issues effectively.

4. Work closely with sales executives to understand client needs and concerns, providing relevant feedback for continuous improvement.

5. Maintain accurate records of client interactions and transactions using our CRM system.

6. Collaborate with other departments to ensure a smooth customer experience and timely resolution of issues.

7. Stay updated on company products, services, and promotions to effectively address client inquiries and provide appropriate solutions.

8. Uphold company policies and procedures while delivering high-quality service to clients.

Requirements:

1. Minimum of 5 years of experience in customer care or a related field, preferably in a corporate setting.

2. Grade 12 qualification or equivalent.

3. Excellent command of the English language, both verbal and written, with the ability to effectively communicate with UK-based clients.

4. Strong interpersonal skills with a customer-focused approach and the ability to build rapport with clients.

5. Exceptional problem-solving abilities and the capacity to handle challenging situations with professionalism and patience.

6. Proficiency in using CRM software and other relevant computer applications.

7. Ability to work independently as well as part of a team in a fast-paced environment.

8. Strong organizational skills with keen attention to detail.


  • Account Manager

    7 days ago


    Cape Town, South Africa Prostaff Recruitment Specialists Full time

    Account Manager - Personal Care / Pharma Raw Materials - CT - 2023-08-03 - 2023-09-02 - Permanent - PS010036 - Sales and Marketing- Western Cape, Cape Town - Monthly Cost To Company (Market related, Negotiable)- A well-known chemical raw material company requires the above to manage large manufacturing key accounts within the personal care / pharma...


  • City of Cape Town, South Africa Ello Technology (Pty) Ltd Full time

    1. Role Overview As a Customer Care Account Manager, you play a pivotal role in ensuring the satisfaction and success of our valued clients. Your primary responsibility is to serve as the main point of contact for assigned accounts, building strong relationships and delivering exceptional customer service. You will work closely with various internal teams...


  • Cape Town, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: The purpose of the Community Health Worker is to conduct community, household and individual health assessments and identify individual health needs and risks (actual and potential). The incumbent will assist the family or an individual to seek the appropriate health service and promote the health of the...


  • Cape Town, South Africa TB HIV Care Full time

    **Job Advert Summary**: Conducts community, household and individual health assessments and identify individual health needs and risks (actual and potential). Facilitate the family or an individual to seek the appropriate health service and promote the health of the households and the individuals within these households. Refer individuals for further...


  • Cape Town, South Africa Oasis Care Center Full time

    **Nursing Services Manager** The Nursing Services Manager is responsible for implementation of all clinical and nursing processes and care at the healthcare facility with the support of the shift leaders who lead the different phases of care. The Nursing Services Manager also liaises with other health care professionals as well as families and...


  • Cape Town, South Africa Liquid Tech (Pty) Ltd. Full time

    To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability. Managing strategic accounts and delivering profitable, long term revenue from nominated accounts. Ensuring delivery of annual...


  • Cape Town, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: To provide a comprehensive Wellness mobile health service by providing HIV testing and counselling services linked to screening and diagnosing clients for TB/STI’s. Provision of treatment and clinical care to HIV & TB patients and ensure successful linkage to care and adherence with specific focused on...


  • Cape Town, South Africa Palesa Mbali Group Full time

    Position Profile: Specialist: Care ManagerPosition:Specialist: Care ManagerGrade:B4M1Position Purpose:To educate and support members with the aim of empowering them to manage their disease better thereby improving their health outcomes and limiting healthcare costs whilst maintaining quality of care.Experience:2 - 3 years nursing in a hospital or clinic...

  • Care Coordinator

    4 weeks ago


    Cape Town, South Africa Palesa Mbali Group Full time

    Position PurposeDeliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups,Personalised clinical servicing through the Omni channel experience focusing on the overall care quality of interaction betweenour customers and the brand. Providing holistic care that is personalised and accessible, managing the care...

  • Care Coordinator

    4 weeks ago


    Cape Town, South Africa Palesa Mbali Group Full time

    Position PurposeDeliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups,Personalised clinical servicing through the Omni channel experience focusing on the overall care quality of interaction betweenour customers and the brand. Providing holistic care that is personalised and accessible, managing the care...

  • Care Coordinator

    3 weeks ago


    Cape Town, South Africa Palesa Mbali Group Full time

    Position Purpose Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups,Personalised clinical servicing through the Omni channel experience focusing on the overall care quality of interaction betweenour customers and the brand. Providing holistic care that is personalised and accessible, managing the...

  • Account Manager

    4 weeks ago


    Cape Town, South Africa ICG Medical Ltd Full time

    **Account Manager** **Greenstuff** Medical **AUS** **About us** ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialties, midwives, and homecare/healthcare workers. We are currently looking to expand our growing team in the US, and are looking to hire an **Account Manager **with 1 to 2 years experience to be based...


  • Cape Town, South Africa Recruitment Legends Full time

    **Merchant After Care Consultant** **Green Point, Cape Town R23,333.33 per month** Leading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Merchant Care Consultant. The company prides itself on providing exceptional customer service and ensuring client satisfaction at every...


  • Cape Town, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: The nurse clinician will provide Continuous Quality Improvement for VMMC in 5 regions of correctional centres. They will provide technical support, clinical mentoring and perform quality assurance for all VMMC activities within the Correctional Services Programme **Minimum Requirements**: - Degree /...


  • Cape Town, South Africa Armstrong Appointments Full time

    **looking to employ a dedicated, target oriented Strategic Brands Accounts Manager for the Gauteng Branch to maintain the existing Strategic Brands Accounts revenue as a base from which to grow and achieve revenue target increases.** **Main job function** Customer satisfaction Reporting and administration Identifying potential sales opportunities growth...


  • Cape Town, South Africa Careforce recruitment Full time

    **Clinical Nurse/ RN: Trauma (Critical Care Post Basic)** Our client, a private hospital based in Cape Town are currently recruiting for a Clinical Nurse/ RN: Trauma Trained nurse for permanent placement. The main purpose of the job is nursing care of a patient or groups of patients. The RN will be responsible for assessing, planning, executing and...


  • Cape Town, South Africa Careforce recruitment Full time

    **Clinical Nurse/ RN: Trauma (Critical Care Post Basic)** Our client, a private hospital based in Cape Town are currently recruiting for a Clinical Nurse/ RN: Trauma Trained nurse for permanent placement. The main purpose of the job is nursing care of a patient or groups of patients. The RN will be responsible for assessing, planning, executing and...


  • Cape Town, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: To coordinate project implementation and reporting, ensuring community households undergo targeted universal testing for Tuberculosis (TB) (TUTT), are linked to preventative or therapeutic TB care at facilities and receive supportive counselling and health education to complete treatment...


  • Cape Town, South Africa RIB Software Full time

    **JOB PURPOSE**: The Customer Care Consultant will demonstrate excellent customer support as the primary point of contact for customers seeking assistance with the software. As part of a wider, global team they will demonstrate professionalism by using a patient, customer-centered approach to build trust, meet needs and deliver solutions in the Customer Care...


  • Cape Town, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: To provide Integrated Health and Wellness services as set out in the TPA and Dept of Health NPO Service Package for NPO finding 2023/24 and within the scope of practice, including implementing and coordinating Community Oriented Primary Care (COPC) within a defined geographic node. Duties focus on...