Ops Administrator

3 months ago

Midrand, South Africa Fidelity Services Group Full time

**QUALIFICATION & EXPERIENCE**:

- Matric
- Excellent Communication Skills (English and Afrikaans)
- Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook

**DUTIES**
- Coordinate meetings as required
- Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
- Maintain the Regional Manager’s diary
- Maintain the Regional Manager’s filing system
- Coordinate and book all operational travel & accommodation
- Management of orders & CAPEX’s for the operations department
- Compiling of operational reports: Weekly & Monthly
- Crime stats
- Maintain AR headcount - includes promotions, termination, staff requisitions, etc
- Draft communication iro company initiated client cancellations for branches
- Assist with management of excess leave
- Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
- Answer and screen all calls to the Regional Manager
- Delegate correspondence or telephone calls when appropriate
- Assist Area Managers/Training Instructors with ad hoc tasks as and when required
- Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
- Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
- EHS representative for AR department

**Client Liaison**
- Receive and investigate client complaints
- Ensure non-occurrence of same problems
- Give full feedback to clients where necessary

**General**
- Ability to handle pressure
- Able to work independently
- Attention to detail
- Ability to meet deadlines
- Action orientated
- Drive for results
- Integrity and trust
- Managerial courage
- Interpersonal skills
- Political savvy

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