Front End Manager Specialist

6 months ago

Randburg, South Africa Kayur Investments Full time

As the Group Front End Manager, you will oversee all front-end managers and their departments operations. The role entails sensitivity as it manages critical aspects of the business such as cash handling, managing exceptional customer service and adherence to well-established protocols and procedures within the front-end department.

Duties and responsibilities:

- Develop and implement frontend strategies and policies to optimize cash processes, customer service, and disciplines for Cashiers, Till Assistants, Cash Office Clerks, and Department Controllers.
- Provide leadership and guidance to the frontend team, including coaching, training, and performance management, to ensure high standards of professionalism, productivity, and customer satisfaction.
- Conduct regular store visits to assess frontline operations, cash handling procedures, and customer service levels, providing feedback, recommendations, and support to improve performance.
- Collaborate with cross-functional teams, including Store Managers, Department Managers, and Loss Prevention, to enhance cash controls, reduce shrinkage, and maintain a secure cash environment.
- Develop and deliver training programs for Cashiers, Till Assistants, Cash Office Clerks, and Department Controllers to ensure compliance with cash handling procedures, customer service standards, and operational disciplines.
- Implement and maintain effective cash management systems, ensuring accurate reconciliation, timely deposits, and proper cash flow across the groups frontend departments.
- Conduct periodic safe audits and cash office procedures to minimize errors, discrepancies, and risks related to cash handling.
- Investigate and resolve frontend-related issues, such as customer complaints, cash office errors, and operational inefficiencies, ensuring prompt resolution and maintaining a positive customer experience.
- Stay updated with industry trends, technologies, and best practices related to frontend operations, cash processes, customer service, and disciplines, and implement relevant innovations as appropriate.

Qualifications and Skills:

- Proven experience in frontend, cash management, and customer service within a retail environment.
- Strong knowledge of cash handling procedures, POS systems, and financial controls.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Exceptional communication skills, both written and verbal.
- Detail-oriented with a focus on accuracy and attention to detail.
- Proficient in Microsoft Office Suite.

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