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Spa Manager

4 weeks ago

Cape Town, South Africa Hospitality Jobs Africa Full time

TheSpa Managerwill be responsible for overseeing daily operations, maintaining service excellence, and driving revenue growth. This role requires leadership in team management, financial oversight, and guest satisfaction while ensuring a supportive work environment for staff.
**Key Responsibilities**:
Manage daily spa operations, including staff, treatments, and facilities.
Ensure balanced therapist schedules to prevent burnout while maintaining service quality.
Uphold high standards of cleanliness, guest care, and presentation.
Monitor financial performance, budgets, and revenue streams.
Oversee inventory management, procurement, and spa e-commerce offerings.
Develop and implement spa policies, packages, and new treatment offerings.
Work with theMarketing teamto develop promotions and content.
Collaborate with theHead Chefand other departments on bespoke spa experiences.
Lead recruitment, training, and development of spa staff.
Foster a positive, supportive work environment focused on staff well-being.
Address guest feedback and resolve concerns to ensure a seamless experience.
Perform treatments forVIP guestsas needed.
CIDESCO, ITEC, or SAAHSP diploma/degree inAesthetics/Somatology.
Minimum5 years of experienceas aSpa Managerin a luxury hospitality setting.
Strongleadership, organizational, and people managementskills.
Expertise inspa treatments, staff training, revenue management, and marketing.
Proficiency inMicrosoft Office, Shedul, and preferably Easipos.
Empathetic, detail-oriented, and able to work under pressure.
Between 3 - 5 Years