Head of Learning Experience

2 weeks ago

Johannesburg, South Africa Secondments Recruitment Full time

**Job Advert Summary**:
The Learning Experiences business unit at company has an available Head of Department role, which is also internally referred to as a Business Unit Leader. The primary purpose of this role is for creating a culture of continuous learning, enhancing employee skills and knowledge, and driving organizational performance and growth driving and enhancing the overall organisational learning of the company through strategic People initiatives. This role requires a seasoned Human Resources professional with a deep understanding of talent acquisition, talent management, organizational development, and change management.

This role forms part of the strategic leadership of the People Portfolio reporting into the Chief People officer and leading a team of People professionals

**Minimum Requirements**:

- This position requires a minimum qualification of Masters level qualification in Human Resources Management or Business Management or equivalent.
- Minimum** 10 years’ experience in Human Resources Management** of which a minimum of **5 years** should have been in a senior management role with exposure to training and development, talent management, and other functions of the HR value chain.
- Experience working within the Financial Services or Professional Services sector would be advantageous.

**Duties and Responsibilities**:
Strategic Function

Core orientation:

- Develop and implement People learning and development strategies aligned with the organization's goals and objectives, with a specific focus on improving overall effectiveness and performance.
- Ensure that young professionals, and general leadership development and organisational learning initiatives align with the overall strategic goals and vision of the company. Regularly update senior management on the progress and impact of these initiatives.
- Develop and execute workforce planning and talent acquisition strategies to ensure that company has the right talent in the right roles at the right time.
- As may be required, design and or review the Centre of Excellence operating model and value chain to align with the People strategy.
- Inputs towards and contributes to the development of the People Strategy, and the operational alignment and implementation thereof, to help achieve long-term objectives.
- Based on sound understanding of the company’s business goals, business and operating models and core processes (business acumen), influences and aligns the People strategy into clear business unit people objectives and action plans to support the achievement of the overall organisation objectives.

Product and Operational Management
- Develops and implements People strategies aligned with the company's goals and objectives, with a specific focus on improving overall effectiveness and performance.
- Develops and executes a comprehensive learning and development strategy aligned with the company's goals and objectives. Ensures that learning initiatives support both short-term and long-term business needs.
- Establishes key performance indicators (KPIs) to measure the effectiveness of People learning programs, and regularly assess and report on their impact on organizational performance.
- Ensures People policies, procedures, and practices are compliant with relevant labour laws and regulations, and that ethical and inclusive People practices are upheld.
- Ensures that the Learning Experiences BU is compliant with employment laws and regulations.
- Identifies and mitigates potential risks associated with Learning Experiences delivery.
- Identifies opportunities for process improvement, streamline workflows, and eliminate redundancies to enhance service quality and reduce operational costs.
- Analyses efficiencies and evaluates against overall Learning Experiences strategy.
- Identifies opportunities to centralize, standardize, and streamline delivery within the practice areas under scope to maximize efficiency and reduce operational costs.
- Implements best practices, process improvements, and automation to enhance service quality.
- Defines and tracks key performance indicators (KPIs) to measure the effectiveness and efficiency of Learning Experiences business unit.
- Develops and reports on performance dashboards to assess service quality and efficiency rates.
- Establishes a framework for assessing and evaluating the effectiveness of learning programs. This may include rubrics, surveys, and evaluation forms.
- Ensures the maintenance of records and documentation for all compliance and regulatory training, including completion certificates and records of participation.

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