Enquiries / Customer Care Consultant (Nelspruit)
2 weeks ago
**_Requirements:_**
- Grade 12
- Excellent computer literacy in MS Word, MS PowerPoint
- Managing switchboard and redirecting call accordingly if not an enquiry.
- Capture enquiries on Internal Enquiries and Booking template - all marketing fields completed - in an effort to create a leads list and gather marketing stats
- Update Enquiry Stats spreadsheet - monitoring enquiries vs bookings (booking conversion rate)
- Responding to questions and tactfully addressing objections with a view to converting the enquiry into a course booking
- Updating and maintaining the FAQ
- Maintain & protect relationships with our agents - reply to availability requests, ensure they are in possession of the most recent course/ camp & registration documents, pass on requests for invoices, specific transfers and marketing requirements (following up progressively to ensure the before is received).
- Create provisional booking
- Update Weekly Booking spreadsheet - using this template to follow up on outstanding registration forms (weekly)
- Update Current Availability spreadsheet - updating course numbers per booking and maintaining numbers to accommodate changes in the training calendar
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