Research Manager

3 weeks ago

Durban, South Africa MMR Research Worldwide LTD Full time

Would you like to work with the world’s top food and drink companies to help them develop incredible new products? Are you looking for a varied, fast paced role in a welcoming environment, that will enable you to be creative and analytical?

We are recruiting a Research Manager to join our growing Digital Research Solutions team, working to support our research teams in adopting digital methodologies across the globe.

**What we do here at MMR...**

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.

Our team of over 600 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok, Durban and Amsterdam.

**What makes MMR special?**

We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.7 out of 5 as an employer destination and a massive 97% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It's a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

**Background on the role**

FMCG companies are increasingly looking for solutions that maximise their ability to tap into the ‘voice of the consumer’ whilst still being pragmatic and efficient to run. In parallel, we’re seeing a general shift in clients looking for more creative and tech-fuelled approaches (e.g. embedding video, online communities, harnessing social data, voice surveys etc.)..

We are now looking to recruit a creative and resourceful individual to help manage a team in delivering these capabilities.

**What will you be doing?**

A DRS manager will provide support and guidance on research projects that utilise the latest technologies. They will ensure that the research design, analysis and interpretation of results, fulfil the clients’ needs.

They will need a good understanding of all the digital tools (full training will be provided) used within the team, with the ability to speak confidently and clearly about them to less tech savvy clients and internal teams.

They will be able to manage several direct reports, workloads and flexible project timings.

Additional duties include:

- Providing support and advice to others in the DRS team helping them to develop themselves for career growth.
- Take a lead role in coaching juniors in team and monitoring their development.

**Requirements**:
Previous experience with any ResTech platforms ( eg. online community tools, video, social listening, text analytics, chatbots, etc.) is preferable, although relevant training will be provided across offerings

**Crucial to the role is**:

- Quick to pick up and confidently utilize new technology and software platforms
- Thinks creatively about ways to engage and interact with consumers
- A desire to try new ways of working and methodologies
- A problem-solving mindset and a willingness to figure out solutions to challenges
- Strong organisational skills and the ability to multi-task
- A helpful and friendly manner in dealing with internal research teams
- Analytical skills in creating insight from large amounts of information
- Storytelling and insight-driven reporting skills
- Ability to manage and delegate

You’re passionate about shaping the future of Market Research.

You want to help lead a team of best in world digital researchers, and meet the changing needs of our clients.

And are enthusiastic about the modern ways to engage with consumers.

**Benefits**

Here at MMR, we are about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.

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